Cluster Reservations Agent
Negotiable
Experience
Unlimited
Job Type
Full Time
Location
Australia, Sydney
POSITION SUMMARY
Process all reservation requests,
changes, and cancellations received by phone, fax, or mail. Identify guest
reservation needs and determine appropriate room type. Verify availability
of room type and rate. Explain guarantee, special rate, and cancellation
policies to callers. Accommodate and document special requests.
Answer questions about property facilities/services and room accommodations.
Follow sales techniques to maximize revenue. Input and access data
in reservation system. Indicate special room reservation types (e.g.,
complimentary rooms, employee discounts, travel agent inspection rates,
and wholesale reservations) by inputting the correct code and rate into
the reservation system. Follow proper escalation procedures when addressing
guest concerns.
Follow all company policies and procedures;
ensure uniform and personal appearance are clean and professional; maintain
confidentiality of proprietary information; protect company assets; protect
the privacy and security of guests and coworkers.
Welcome and acknowledge all guests according to company standards; anticipate
and address guests’ service needs; assist individuals with disabilities; thank
guests with genuine appreciation. Speak with others using clear and professional
language; answer telephones using appropriate etiquette. Develop and maintain
positive working relationships with others; support team to reach common goals;
listen and respond appropriately to the concerns of other employees. Comply
with quality assurance expectations and standards. Move, lift, carry, push,
pull, and place objects weighing less than or equal to 10 pounds without
assistance.
Perform other reasonable job duties as requested by Supervisors.
Preferred Qualifications
Our Benefits:
At Marriott International, we are dedicated to being an equal opportunity
employer, welcoming all and providing access to opportunity. We actively foster
an environment where the unique backgrounds of our associates are valued
and celebrated. Our greatest strength lies in the rich blend of culture, talent,
and experiences of our associates. We are committed to non-discrimination on any
protected basis, including disability, veteran status, or other basis protected
by applicable law.
At Marriott International, we
are dedicated to being an equal opportunity employer, welcoming all
and providing access to opportunity. We actively foster an environment where
the unique backgrounds of our associates are valued and celebrated.
Our greatest strength lies in the rich blend of culture, talent, and experiences
of our associates. We are committed to non-discrimination on any protected
basis, including disability, veteran status, or other basis protected
by applicable law.
When you join the Sheraton family,
you become a member of its global community. We’ve been a place to gather
and connect since 1937. At Sheraton, associates create a sense of belonging
in more than 400 communities around the world. We invite, we welcome, and
we connect guests through engaging experiences and thoughtful service.
If you’re a team player who is excited to deliver a meaningful guest experience,
we encourage you to explore your next career opportunity with Sheraton. Join
us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton
Hotels & Resorts, you join a portfolio of brands with Marriott
International. Be where you can do your best work, begin your
purpose, belong to an amazing global team, and become the best
version of you.
