Cluster Revenue Manager

JOB SUMMARY

Maintains the transient rooms inventory for the hotel(s) and responsible
for maximizing transient revenue. The Cluster Revenue Manager releases group
rooms back into general inventory and ensures clean booking windows
for customers. The position recommends pricing and positioning of cluster
properties.

In addition, the position oversees the inventory management system to verify
appropriateness of agreed upon selling strategies.

CANDIDATE PROFILE

Education
and Experience

• 2-year degree from an accredited university
in Business Administration, Finance and Accounting, Economics, Hotel
and Restaurant Management, or related major; 3 years experience in the revenue
management, sales and marketing, or related professional area.

OR

• 4-year bachelor's degree from an accredited university in Business
Administration, Finance and Accounting, Economics, Hotel and Restaurant
Management, or related major; 1 year experience in the revenue management, sales
and marketing, or related professional area.

CORE WORK
ACTIVITIES

Analyzing and Reporting Revenue
Management Data

• Compiles information, analyzes and monitors
actual sales against projected sales.

• Identifies the underlying
principles, reasons, or facts of information by breaking down information
or data into separate parts.

• Analyzes information and evaluates results
to choose the best solution and solve problems.

• Using computers
and computer systems (including hardware and software) to program, write
software, set up functions, enter data, or process information.

•
Generates and provides accurate and timely results in the form of reports,
presentations, etc.

• Conducts sales strategy analysis and refines
as appropriate to increase market share for all properties.

• Maintains
accurate reservation system information.

• Analyzes period end and other
available systems data to identify trends, future need periods and obstacles
to achieving goals.

• Generates updates on transient segment each
period.

• Assists with account diagnostics process and validates
conclusions.

Executing Revenue Management Projects
and Strategy

• Updates market knowledge and aligns strategies
and approaches accordingly.

• Achieves and exceeds goals including
performance goals, budget goals, team goals, etc.

• Attends meetings
to plan, organize, prioritize, coordinate and manage activities
and solutions.

• Establishes long-range objectives and specifying
the strategies and actions to achieve them.

• Takes a predetermined
strategy and drives the execution of that strategy.

• Demonstrates
knowledge of job-relevant issues, products, systems, and processes.

•
Understands and meets the needs of key stakeholders (owners, corporate, guests,
etc.).

• Explores opportunities that drive profit, create value
for clients, and encourage innovation; challenges existing
processes/systems/products to make improvements.

• Provides revenue
management functional expertise to cluster general managers, leadership teams
and market sales leaders.

• Ensures hotel strategies conform to brand
philosophies and initiatives.

• Ensures that sales strategies and rate
restrictions are communicated, implemented and modified as market conditions
fluctuate.

• Prepares sales strategy meeting agenda, supporting
documentation.

• Communicates proactively with properties regarding rate
restrictions and strategy.

• Manages rooms inventory to maximize cluster
rooms revenue.

• Assists hotels with pricing and provides input
on business evaluation recommendations.

• Leads efforts to coordinate
strategies between group sales offices.

• Supports cluster selling
initiatives by working with all reservation centers.

• Uses reservations
system and demand forecasting systems to determine, implement and control
selling strategies.

• Checks distribution channels for hotel positioning,
information accuracy and competitor positioning.

• Ensures property
diagnostic processes (PDP) are used to maximize revenue and profits.

•
Initiates, implements and evaluates revenue tests.

• Provides
recommendations to improve effectiveness of revenue management processes.

• Communicates brand initiatives, demand and market analysis
to hotels/clusters/franchise partners/owners.

• Understands
and communicates the value of the brand name as it relates to franchise
partnerships and revenue management opportunities.

• Promotes
and protects brand equity.

Building Successful
Relationships

• Develops and manages internal key stakeholder
relationships in a proactive manner.

• Acts as a liaison, when necessary,
between property and regional/corporate systems support.

Additional Responsibilities

• Informs and/or updates
the executives, the peers and the subordinates on relevant information in
a timely manner.

• Attends staff/forecast/long range meetings
as requested by properties.