Communications Agent

POSITION SUMMARY

Operate telephone switchboard station in order to answer telephone
calls and monitor busy or unanswered lines. Process guest requests for wake-up
calls, screening calls, do not disturb, call forwarding, conference calls, TDD
relay calls, and non-registered guest calls. Answer, record, and process all
guest calls, messages, requests, questions, or concerns. Contact appropriate
individual or department (e.g., Bellperson, Housekeeping) as necessary
to resolve guest call, request, or problem. Follow up with guests to ensure
their requests or problems have been met to their satisfaction.

Supply guests with directions and information regarding property amenities,
services, and hours of operation, and local areas of interest and activities.
Review shift logs/daily memo books and document pertinent information
in logbooks. Notify Loss Prevention/Security of any guest reports of theft.

Report accidents, injuries, and unsafe work conditions to manager.
Follow all company policies and procedures, ensure uniform and personal
appearance are clean and professional, maintain confidentiality of proprietary
information, and protect company assets. Welcome and acknowledge all guests
according to company standards, anticipate and address guests’ service needs,
and thank guests with genuine appreciation.

Speak with others using clear and professional language, and answer telephones
using appropriate etiquette. Develop and maintain positive working relationships
with others, and support team to reach common goals. Comply with quality
assurance expectations and standards. Read and visually verify information in
a variety of formats; stand, sit, or walk for an extended period of time or
for an entire work shift. Move, lift, carry, push, pull, and place objects
weighing less than or equal to 10 pounds without assistance.

Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D.
equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License
or Certification: None

Every day, we set the standard for rare and special luxury service
the world over and pride ourselves on delivering excellence in the care
and comfort of our guests.

Your role will be to ensure that
the “Gold Standards” of The Ritz-Carlton are delivered graciously
and thoughtfully every day. The Gold Standards are the foundation of
The Ritz-Carlton and are what guides us each day to be better than the next.

It is this foundation and our belief that our culture drives success by
which The Ritz Carlton has earned the reputation as a global brand leader
in luxury hospitality. As part of our team, you will learn and exemplify
the Gold Standards, such as our Employee Promise, Credo and our Service Values.
And our promise to you is that we offer the chance to be proud of the work
you do and who you work with.

In joining The Ritz-Carlton,
you join a portfolio of brands with Marriott International. Be where
you can do your best work, begin your purpose, belong to
an amazing global team, and become the best version
of you.