Concierge
Negotiable
Experience
1-3 years
Job Type
Full Time
Location
United States, Phoenix
POSITION SUMMARY
Assist guests with the pre-arrival process, arrival/check-in, guest
activities/experiences, problem resolution and guest departure/check-out.
Conduct pre-calls to arriving guests, make pre-arrival arrangements, amenity
orders, and handle any other guest arrival requests. Review and log
preferences/traces in computer system. Contact guests for pre-departure calls.
Handle Front Office duties, including check-in/check-out, prepare arrival
packets and departure folios, perform audit checklists, prepare and distribute
welcome packages, process billing and perform administrative duties.
Respond to requests for visitor information, special arrangements, activities
or services (e.g., transportation, reservations, dry cleaning) by making
arrangements or identifying appropriate providers. Respond to special requests
from guests with unique needs and follow up to promote satisfaction. Gather,
summarize, and provide information about the property and the surrounding area
amenities, including special events and activities. Answer, record, and process
all calls, messages, requests, questions, or concerns. Contact appropriate
individual or department (e.g., Engineer, Bell person, Housekeeping)
as necessary to resolve call, request, or problem.
Understand and assist with reservation services. Assist with Bell/valet services
for owners when requesting their vehicles. Perform Lobby Ambassador tasks.
Enhance guests’ food and beverage (F&B) experience through an understanding
of F&B offerings and wine/cordial expertise and duties including, but
not limited to serving F&B to guests, cleaning/maintaining the area,
maintaining inventory.
Report any incidents, accidents, injuries,
and unsafe work conditions to manager, and complete safety training
and certifications. Follow all company policies and procedures, ensure uniform
and personal appearances are clean and professional, maintain confidentiality
of proprietary information, and protect company assets.
Welcome and acknowledge all guests according to company standards, anticipate
and address service needs, assist individuals with disabilities, and thank
others with genuine appreciation. Speak with others using clear and professional
language, prepare and review written documents accurately and completely,
and answer telephones using appropriate etiquette. Develop and maintain positive
working relationships with others, support team to reach common goals,
and listen and respond appropriately to the concerns of other employees. Comply
with quality assurance expectations and standards. Stand, sit, or walk for
an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal
to 10 pounds without assistance. Perform other reasonable job duties
as requested.
PREFERRED QUALIFICATIONS
Education: High
school diploma or G.E.D. equivalent.
Related Work Experience: At least 1
year of related work experience.
Supervisory Experience: No supervisory
experience.
License or Certification: None
Marriott Hotels strive to elevate the art of hospitality,
innovating at every opportunity while keeping the comfort of the oh-so-familiar
all around the globe.
As a host with Marriott Hotels, you will help keep the promise of “Wonderful
Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking
service that upholds and builds upon this living legacy. With the name that’s
synonymous with hospitality the world over, we are proud to welcome you
to explore a career with Marriott Hotels. In joining Marriott Hotels, you join
a portfolio of brands with Marriott International. Be where you can
do your best work, begin your purpose, belong to an amazing global
team, and become the best version of you.
