Concierge (Saudi National) - The Ritz-Carlton Residences, Diriyah

POSITION SUMMARY

Respond to Residence owners’ and their guests’ requests for visitor
information, special arrangements, or services (e.g., transportation,
reservations, dry cleaning) by making arrangements or identifying appropriate
providers. Respond to special requests from Residence owners and their guests
with unique needs and follow up to promote satisfaction. Gather, summarize,
and provide information to Residence owners and their guests about the property
and the surrounding area amenities, including special events and activities.
Announce all visitors, contractors, etc. to Residence owners before allowing
them to go up and permit access to only authorize visitors and implement into
the key track system. Answer, record, and process all calls, messages, requests,
questions, or concerns.

Contact appropriate individual or department (e.g., Engineer, Bellperson,
Housekeeping) as necessary to resolve call, request, or problem. Understand
and assist with owners’ reservation services (HRS). Assist with scheduling
of the elevator for move-in/out for Residence owners/tenants. Assist
with Bell/valet services for owners when requesting for their vehicles. Perform
Lobby Ambassador tasks.

Review shift logs/daily memo books and document pertinent information
in logbooks.

Report any incidents, accidents, injuries,
and unsafe work conditions to manager; and complete safety training
and certifications. Follow all company policies and procedures, ensure uniform
and personal appearances are clean and professional, maintain confidentiality
of proprietary information, and protect company assets. Welcome and acknowledge
all Residence owners and their guests according to company standards, anticipate
and address service needs, assist individuals with disabilities, and thank
others with genuine appreciation. Speak with others using clear and professional
language, prepare and review written documents accurately and completely,
and answer telephones using appropriate etiquette. Develop and maintain positive
working relationships with others, support team to reach common goals,
and listen and respond appropriately to the concerns of other employees.

Comply with quality assurance expectations and standards. Stand, sit, or walk
for an extended period of time or for an entire work shift. Move, lift, carry,
push, pull, and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested. Adhere to
the highest standards of The Ritz-Carlton service excellence.

PREFERRED QUALIFICATIONS

Education:

• High
  school diploma or G.E.D. equivalent.
  

Related Work
Experience:

• Minimum 1 year of related work experience.


• Previous experience as a Concierge or similar position within a luxury
  hotel, luxury residential property, or other high-end hospitality environment
  preferred.
• Demonstrated ability to deliver personalized service
  and effectively manage owner and guest requests within a luxury service
  setting.

Supervisory Experience:

• No supervisory
  experience.
  

License or Certification:

• None

ELIGIBILITY
REQUIREMENTS

In compliance with the Kingdom of Saudi
Arabia labor and localization requirements, only Saudi nationals can
be considered for this role.

Every day, we set the standard for rare and special luxury service the world
over and pride ourselves on delivering excellence in the care and comfort of our
guests.

Your role will be to ensure that the “Gold
Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every
day. The Gold Standards are the foundation of The Ritz-Carlton and are
what guides us each day to be better than the next. It is this foundation
and our belief that our culture drives success by which The Ritz Carlton
has earned the reputation as a global brand leader in luxury hospitality.

As part of our team, you will learn and exemplify the Gold Standards, such
as our Employee Promise, Credo and our Service Values. And our promise to you
is that we offer the chance to be proud of the work you do and who you work
with.

In joining The Ritz-Carlton, you join a portfolio
of brands with Marriott International. Be where you can do your best
work, begin your purpose, belong to an amazing global team,
and become the best version of you.