Concierge - JW Marriott Grosvenor House

Concierge - EXPLORE
MARRIOTT

Marriott International portfolio of brands includes both
JW Marriott and Marriott Hotels.

JW Marriott is part
of Marriott International's luxury portfolio and consists of more than 110
beautiful properties in gateway cities and distinctive resort locations around
the world. JW believes our associates come first. Because if you’re happy, our
guests will be happy. It’s as simple as that. Our hotels offer a work experience
unlike any other, where you’ll be part of a community and enjoy a true
camaraderie with a diverse group of co-workers.

JW creates opportunities for training, development, recognition and most
importantly, a place where you can really pursue your passions in a luxury
environment. Treating guests exceptionally starts with the way we take care
of our associates. That’s The JW Treatment™.

Grosvenor
House Located on Park Lane in the heart of Mayfair, our distinguished
5-star hotel offers exceptional accommodation, epicurean delights and sweeping
views over Hyde Park. This grand 5-star hotel celebrated its 90th anniversary
in 2019. JW Marriott Grosvenor House London welcomes celebrities, royalty
and business leaders to Mayfair throughout its history and continues to do so.

London is on the doorstep, the hotel is a stone’s throw from Bond Street,
Knightsbridge, Regent Street, Buckingham Palace, V&A, Natural History &
Science museums and the West End. Our guests are able to experience modern
luxury in a place where they can be mindful and present, and indulge in
the inspired service and nourishing surroundings.

We are currently
recruiting for an ambitious and passionate Concierge who
strives to provide and inspire incredible guest service that creates truly
memorable experiences for our guests. Join our amazing and diverse team and grow
your career with Marriott International, the world’s largest and most celebrated
hospitality brand.

What we are looking for

• Strong organization and multi-tasking skills
• A keen eye
  for detail
• Strong problem-solving and decision-making skills


• Confidence interacting with guests
• Good communication skills –
  both written and verbal English
• The ability to work independently


• Previous experience working in five-star, luxury/lifestyle hotels
• A
  positive mindset
• A genuine passion for working
  in hospitality

JOB SUMMARY

To assist our
guests efficiently, courteously, and professionally in all Concierges related
functions. Each interaction is to be completed following quality assurance
standards, exceeding our guests’ expectations, and promoting a professional
and positive image of JW Marriott Grosvenor House London.

• Absorb
  information from colleagues and various external resources pertinent to the role
  of Concierge. Keep up to date with events in the surrounding area.
• To
  be empowered to deal with guests’ issues and problems, using the LEARN model,
  and seeking advice when unsure what to do.
• Engage guests
  in conversation regarding their stay, property services, and area
  attractions/offerings.
• Anticipate guests' service needs by asking
  questions to better understand their requirements and watching/listening
  to guest preferences.
  
  Always act on these whenever possible.
• Be a mentor to new hires,
  support and encourage their learning.
• Maintain all logbooks.


• Be knowledgeable about the hotels dining option and be active in supporting
  them.
• Always ensure the immaculate appearance of lobby and Concierge
  Desk.
• Respond positively and provide timely and accurate information
  to guests upon request, which may include: Handling of guest messages, handling
  of guest mail and packages, information on local activities, storage of luggage,
  handling of guest laundry, confirming flight tickets, arranging transportation,
  obtaining theatre tickets and other forms of entertainment, arranging
  sightseeing trips, (list not exclusive).

CANDIDATE
PROFILE

Experience:

• Previous
  experience working within a hotel front office environment or similar


• Good knowledge of London area

Skills
and Knowledge:

• Strong communication skills, (verbal,
  written, listening)
• Customer service orientation and strong
  interpersonal skills
• Ability to work independently or as part of
  a team.
• Multitasking, organisational skills and time management
  skills
• Positive demeanour
• Proactive
  and reliable

Education:

• Good level
  of English essential

REWARDS FOR WORK… BENEFITS FOR YOUR
LIFESTYLE

As a world-class leader in the travel industry, there’s
no better place than Marriott International to make your mark. Joining
us, you’ll get to entertain and meet people from all over the world as you build
your experience. You’ll find a place where your personality and ideas
are appreciated just as much as the work you do. You’ll grow through
opportunities to explore the business, opening yourself to various career
options. If you have the natural ability to communicate and enjoy working
with others, we welcome you to join our global family.

We’ll support
you in and out of the workplace by offering:

• Team-spirited
  co-workers
• Encouraging management
• Wellbeing programs


• Comprehensive Training and Development program
• Marriott Discount
  Card enabling to benefits from hotel room, gift shops and F&B across 130
  countries.
• Recognition programs
• Meals at work


• Uniform
• Enrolment of Perks at Work - Access to unlimited deals
  of retailers and more
• 20 days holiday increasing with service


• Cycle to work scheme
• Pension & Life Assurance
• Awards
  and recognition celebrations and many more….

Our highest priority
is making you feel as welcome as our guests.

We want you to know you’re important to us and that you’ll make an impact
in your role, and for that, you’ll be appreciated and valued.

Marriott
International is an equal opportunity employer. We believe in hiring a diverse
workforce and sustaining an inclusive, people-first culture. We are committed
to non-discrimination on any protected basis, such as disability and veteran
status, or any other basis covered under applicable
law.

Marriott Hotels strive to elevate the art
of hospitality, innovating at every opportunity while keeping the comfort of
the oh-so-familiar all around the globe. As a host with Marriott Hotels,
you will help keep the promise of “Wonderful Hospitality. Always.” by delivering
thoughtful, heartfelt, forward-thinking service that upholds and builds upon
this living legacy.

With the name that’s synonymous with hospitality the world over, we are proud
to welcome you to explore a career with Marriott Hotels. In joining Marriott
Hotels, you join a portfolio of brands with Marriott International. Be
where you can do your best work, begin your purpose, belong to
an amazing global team, and become the best version of you.