THE FIRST STANDALONE AUTOGRAPH
COLLECTION BRANDED RESIDENCES, iconic locale. A new avant garde tailor-made
‘Chelsea boutique’ style of home Rooted in a legacy of exceptional hospitality,
The Residences are designed with thoughtful, innovative amenities that elevate
your lifestyle. Rich in character, these branded homes reflect the spirit
of individual Owners and are equally as unique. Every carefully crafted
residence is a true original and defies convention. Own your own gateway to
the extraordinary, a home exactly like nothing else.
Concierge Services
- Supply Residence
owners/guests with directions and information. - Understand and assist
with Residence owners’ reservation services (HRS). - Assist
with scheduling of the elevator for move-in/out for Residence owners/tenants.
- Assists with Bell/valet services for Residence owners when requesting
for their vehicles. - UK Driving License: A valid UK
driving license is compulsory for this position. - Security
License: While not mandatory, having a security license is preferable
and will be considered an advantage. - Respond to and coordinate
Residence owner, guest, and visitor requests for special arrangements
or services (e.g., babysitting, business center services, dry cleaning,
financial services, flowers, interpretation services, mailing, notary, repairs,
religious services, reservations, spa services, entertainment/sporting events,
shopping) by making arrangements with designated vendors or identifying
appropriate providers according to departmental standards. - Arrange
transportation (e.g., taxi cab, shuttle bus) for Residence
owners/guests/visitors, and record advance transportation request
as needed. - Maintain coverage of Concierge area by assisting with
the breaks of the Concierge team. - Respond to special requests
from Residence owners/guests with unique needs. - Contact appropriate
individual or department (e.g., Bellperson, Housekeeping, Engineering,
and Security/Loss Prevention) as necessary to resolve call, request,
or problem. - Gather, summarize, and utilize information about all
third-party vendors who may assist in repairing the residence owners’ units.
- Monitor and maintain that all service agreements are signed by
the Residence owners, work orders are in place and uploaded into system (e.g.,
Buildinglink) and proof of insurance is up to date and in the Residence owners’
files. - Monitor and maintain the cleanliness of the lobby and work
areas. - Announce all visitors, contractors, decorators, realtors etc.
to Residence owners before allowing them to go up and permit access to only
authorize visitors. - Provide proper documentation and visitor
passes. - Monitor and maintain the cleanliness of the lobby and work
areas.
Surveillance/Patrol
- Monitor Closed Circuit
Televisions (CCTV), perimeter alarm system, duress alarms, and fire life safety
system so that any unusual behaviour or emergency situation is dispatched
to appropriate personnel for investigation and record. - Act
as dispatcher when necessary. - Lock property entrances during designated
times.
Incident/Emergency Response
- Respond to the scene
of residence owner /guest/employee accidents and determine if emergency aid
is required. - Administer first aid/CPR to residence owner/
guests/employees as required. - Assist residence owners/ guests/employees
during emergency situations, such as fire, evacuation, flood, severe weather,
bomb threat, robbery, natural disasters, etc. - Notify
manager/supervisor, local police, or other appropriate individuals in the event
of accidents, attacks, or other incidents. - Communicate specified
information regarding accidents to EMS/medical personnel as required.
- Defuse disturbances/altercations in accordance with company policies
and procedures, including summoning appropriate authorities if necessary,
and documenting incident. - Respond to domestic problems with Residence
owners/guests and call for outside assistance if necessary. - Complete
incident reports to document all Security/Loss Prevention related incidents such
as theft, accidents, physical hazards, and fire alarms. - Handle business
interruptions and complaints, such as suspicious individuals, civil disturbances
or demonstrations, noise complaints, intoxicated individuals, etc.
- Resolve safety hazard situations.
- Escort any unwelcome persons
(e.g., trespassers, loiterers) from the property without interrupting
the orderly flow of property operation. - Report to scenes of vehicle
accidents/thefts and document all required information. - Call
for assistance using proper code responses.
Residence Owners
Relations
- Address service needs in a professional, positive,
and timely manner. - Welcome and acknowledge each and every Residence
owner and guest with a smile, eye contact, and a friendly verbal greeting, using
names when possible. - Anticipate service needs, including asking
questions to better understand needs and watching/listening to preferences
and acting on them whenever possible. - Actively listen and respond
positively to questions, concerns, and requests using brand or property specific
process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight,
and build trust. - Document all requests/complaints and communicate such
to appropriate personnel for proper handling. - Complete preference forms
and implement in the system (e.g., GXP & BuildingLink) and follow up on any
changes. - Assist other employees to maintain proper coverage and prompt
service. - Provide assistance to individuals with disabilities, including
assisting visually, hearing, or physically-impaired individuals within
guidelines (e.g., escorting them when requested, using words to explain actions,
writing directions on paper, moving objects out of the way, or offering access
to Braille or TDD phones).
Documentation/Reporting
- Legibly complete requisition for additional supplies/materials and submit
to Residence General Manager. - Maintain updated resource materials
on all vendors and information to accommodate requests. - Legibly
document maintenance needs on work orders, implementing them into system (e.g.,
Buildinglink) and submit to Residence General Manager. - Legibly document
all pertinent information in log(s).
Monitor and update log book(s) through the shift. - Accept, document
and distribute packages. - Accept document and distribute dry-cleaning
and any other items received for the Residence owners. - Monitor, send,
and distribute faxes. - Complete and monitor all Residence Owners
profiles in system (e.g., GXP).
At Marriott
International, we are dedicated to being an equal opportunity employer,
welcoming all and providing access to opportunity. We actively foster
an environment where the unique backgrounds of our associates are valued
and celebrated. Our greatest strength lies in the rich blend of culture, talent,
and experiences of our associates. We are committed to non-discrimination on any
protected basis, including disability, veteran status, or other basis protected
by applicable law.
The Autograph Collection is a growing
collection of four and five-star independent hotels, each offering unique
and memorable experiences. Each hotel is thoughtfully chosen for its quality,
originality, bold character, and ability to offer today’s traveler a range
of unique experiences suited to their individual sense of style and adventure.
All Autograph Collection hotels look to attract The Individualist, the brand's
target consumer. The Individualist is someone who uses travel as an opportunity
to add to their personal narrative – in essence they are hand selecting our
hotels whether for personal or corporate travel because it is much more than
simply a place to rest. In joining Autograph Collection, you join a portfolio
of brands with Marriott International. Be where you can do your best
work, begin your purpose, belong to an amazing global team,
and become the best version of you.
