Concierge - The Madrid EDITION
Negotiable
Experience
Unlimited
Job Type
Full Time
Location
Spain, Madrid
POSITION SUMMARY
Respond to guest requests for special arrangements or services (e.g.,
transportation, reservations, dry cleaning) by making arrangements
or identifying appropriate providers. Respond to special requests from guests
with unique needs and follow up to ensure satisfaction. Gather, summarize,
and provide information to guests about the property and the surrounding area
amenities, including special events and activities. Answer, record, and process
all guest calls, messages, requests, questions, or concerns. Contact appropriate
individual or department (e.g., Bellperson, Housekeeping) as necessary
to resolve guest call, request, or problem.
Review shift logs/daily memo books and document pertinent information
in logbooks. Monitor club lounge for seating availability, service, safety,
and well-being of guests.
Report accidents, injuries, and unsafe
work conditions to manager; and complete safety training and certifications.
Follow all company policies and procedures, ensure uniform and personal
appearance are clean and professional, maintain confidentiality of proprietary
information, and protect company assets. Welcome and acknowledge all guests
according to company standards, anticipate and address guests’ service needs,
assist individuals with disabilities, and thank guests with genuine
appreciation. Speak with others using clear and professional language, prepare
and review written documents accurately and completely, and answer telephones
using appropriate etiquette.
Develop and maintain positive working relationships with others, support team
to reach common goals, and listen and respond appropriately to the concerns
of other employees. Comply with quality assurance expectations and standards.
Stand, sit, or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal
to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work
Experience: No related work experience.
Supervisory Experience:
No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated
to being an equal opportunity employer, welcoming all and providing access
to opportunity.
We actively foster an environment where the unique backgrounds of our associates
are valued and celebrated. Our greatest strength lies in the rich blend
of culture, talent, and experiences of our associates. We are committed
to non-discrimination on any protected basis, including disability, veteran
status, or other basis protected by applicable law.
EDITION Hotels combine the visionary genius of boutique
hotelier Ian Schrager, the service delivery of a world-class luxury hotel,
and the global reach of Marriott International to create an entirely new
experience in the world of hospitality. EDITION delivers the best of both worlds
in a delicate balancing act – polish with personality, perfectionism
with individualism, and comfort with charisma and charm. The brand targets
sophisticated, knowledgeable consumers who understand quality, originality,
design, and service excellence, but who want it without limitations – breaking
the bounds of convention and demanding an attitude and a feeling wrapped in
a package that showcases the exceptional.
