Concierge / Breakfast Attendant

Description

We are hiring
a Concierge

Love serving others? Making someone smile? Great at giving
restaurant and entertainment advice as well as directions in your area?
The hotel concierge is an important role at any full-service hotel in providing
the guest with the total “Guest Experience.” You are the go-to person the guest
will come to for ideas on how to make their visit the most it can be…and you –
armed with the knowledge of the area's best expected attractions – makes their
stay memorable for years to come

The Role:

Respond to guest requests
for special arrangements or services (e.g., transportation, reservations, dry
cleaning) by making arrangements or identifying appropriate
providers.

Respond to special requests from guests with unique needs
and follow up to ensure satisfaction.

Gather, summarize, and provide
information to guests about the property and the surrounding area amenities,
including special events and activities.

Answer, record, and process all
guest calls, messages, requests, questions, or concerns.

Contact
appropriate individual or department (e.g., Bell person, Housekeeping)
as necessary to resolve guest call, request, or problem.

Review shift
logs/daily memo books and document pertinent information
in logbooks.

Monitor club lounge for seating availability, service,
safety, and well-being of guests.

Report accidents, injuries, and unsafe
work conditions to manager; and complete safety training
and certifications.

Follow all company policies and procedures, ensure
uniform and personal appearance are clean and professional, maintain
confidentiality of proprietary information, and protect company
assets.

Welcome and acknowledge all guests according to company standards,
anticipate and address guests' service needs, assist individuals
with disabilities, and thank guests with genuine appreciation.

Speak
with others using clear and professional language, prepare and review written
documents accurately and completely, and answer telephones using appropriate
etiquette.

Must be able to obtain or have a Maryland Serve Safe
certificate.

Here are some reasons our associates like working
for us:

Benefits (Full Time Associates only)

We offer competitive
wages. Full-time associates are eligible to participate in a comprehensive
benefit package, which includes medical/dental/vision plans, life insurance,
ST/LT disability options, tuition assistance, 401K, discounted room rates
at Concord managed hotels, plus training & development and career advancement
opportunities.

Why Concord?

Our culture is based on our five
Cornerstones, and they are what we consider our foundation: Quality, Integrity,
Community, Profitability, and Fun.

It’s important to us to provide a great work environment for our associates
and we strive to hire the BEST associates in the market. At Concord, you
can enjoy a culture where you are valued and our Associate First policy is a way
of life. Utilize your hospitality talents with a Company that cares about
you and your development. We do many fun things on property to stay engaged
with our associates and show you we care about you.

You take pride in your
work, the hotel, and your employer to make sure we exceed our guests’
expectations. If this is you, we want you to contact us...

Now!

If you are seeking a position where you can grow and be a part of
a fun team, this job may be your answer. We are proud to be an EEO employer
M/F/D/V. We maintain a drug-free workplace.

Pay rate
$15.50-$16.00

Equal Opportunity Employer

This employer is required
to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the href="https://www.eeoc.gov/poster">Know Your Rights notice from
the Department of Labor.

All positions listed on this page
are outside of Marriott International, Inc. and its subsidiaries (“Marriott”).
These businesses are separate companies and separate employers from Marriott.

They control their own employment policies and practices, including hiring. If
you accept a position with one of these businesses, you will not be employed
by Marriott. These links are provided for informational purposes only. Marriott
does not endorse or recommend employers and sharing a posting is not
an endorsement or recommendation of an employer.