Concierge Agent（コンシェルジュ・エージェント）

POSITION SUMMARY

Our jobs aren’t just about giving guests a smooth check-in
and check-out.

Instead, we want to build and experience that is memorable and unique. Our Guest
Experience Experts take the initiative to deliver a wide range of services
that guide guests through their entire stay. They are empowered to move about
their space and do what needs to be done. Whether processing operational needs,
addressing guest requests, completing reports, or sharing the highlights of
the local area, the Guest Experience Expert makes transactions feel like part
of the experience.

No matter what position you are in, there
are a few things that are critical to success – creating a safe work place,
following company policies and procedures, maintaining confidentiality,
protecting company assets, upholding quality standards, and ensuring your
uniform, personal appearance, and communications are professional. Guest
Experience Experts will be on their feet and moving around (stand, sit, or walk
for an extended time) and taking a hands-on approach to work (move, lift, carry,
push, pull, and place objects weighing less than or equal to 10 pounds without
assistance).

Doing all these things well (and other reasonable job duties as requested)
is critical for Guest Experience Experts – to get it right for our guests
and our business each and every time.

PREFERRED
QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory
Experience: No supervisory experience.

License or Certification: None

Every day, we set
the standard for rare and special luxury service the world over and pride
ourselves on delivering excellence in the care and comfort of our
guests.

Your role will be to ensure that the “Gold Standards”
of The Ritz-Carlton are delivered graciously and thoughtfully every day.
The Gold Standards are the foundation of The Ritz-Carlton and are what guides
us each day to be better than the next.

It is this foundation and our belief that our culture drives success by
which The Ritz Carlton has earned the reputation as a global brand leader
in luxury hospitality. As part of our team, you will learn and exemplify
the Gold Standards, such as our Employee Promise, Credo and our Service Values.
And our promise to you is that we offer the chance to be proud of the work
you do and who you work with.

In joining The Ritz-Carlton,
you join a portfolio of brands with Marriott International. Be where
you can do your best work, begin your purpose, belong to
an amazing global team, and become the best version
of you.