Concierge Club Level

POSITION SUMMARY

Monitor club lounge for seating availability, service, safety,
and wellbeing of guests. Maintain cleanliness and condition of bar, bar unit,
tables, and other tools. Prepare and serve hot, cold, and/or alcoholic
beverages. Stock ice, glassware, and supplies. Anticipate and communicate
replenishment needs promptly.

Wash dishes and serving utensils as needed. Complete opening and closing duties.
Requisition all necessary supplies, transporting supplies from storeroom to bar
set-up area as required. Secure liquors, beers, wines, coolers, cabinets,
and storage areas. Document pertinent information in department logbook.

Forecast additional meal requirements and communicate special requests to
the kitchen.

Report accidents, injuries, and unsafe work
conditions to manager. Follow all company policies and procedures, ensure
uniform and personal appearance are clean and professional, maintain
confidentiality of proprietary information, and protect company assets. Welcome
and acknowledge all guests according to company standards, anticipate
and address guests’ service needs, assist individuals with disabilities,
and thank guests with genuine appreciation. Speak with others using clear
and professional language, prepare and review written documents accurately
and completely, and answer telephones using appropriate etiquette. Develop
and maintain positive working relationships with others, and support team
to reach common goals.

Comply with quality assurance expectations and standards. Move, lift, carry,
push, pull, and place objects weighing less than or equal to 25 pounds without
assistance; and stand, sit, or walk for an extended period of time or for
an entire work shift. Perform other reasonable job duties as requested
by Supervisors.

PREFERRED QUALIFICATIONS

Education: High
school diploma or G.E.D. equivalent.

Related Work Experience: No related
work experience.

Supervisory Experience: No supervisory experience
is required.

License or Certification: None

Every day, we set
the standard for rare and special luxury service the world over and pride
ourselves on delivering excellence in the care and comfort of our
guests.

Your role will be to ensure that the “Gold Standards”
of The Ritz-Carlton are delivered graciously and thoughtfully every day.
The Gold Standards are the foundation of The Ritz-Carlton and are what guides
us each day to be better than the next. It is this foundation and our belief
that our culture drives success by which The Ritz Carlton has earned
the reputation as a global brand leader in luxury hospitality. As part of our
team, you will learn and exemplify the Gold Standards, such as our Employee
Promise, Credo and our Service Values. And our promise to you is that we offer
the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott
International. Be where you can do your best work, begin your
purpose, belong to an amazing global team, and become the best
version of you.