Concierge Supervisor

POSITION SUMMARY

Respond to guest requests for special arrangements or services (e.g.,
transportation, reservations, dry cleaning) by making arrangements
or identifying appropriate providers. Respond to special requests from guests
with unique needs and follow up to ensure satisfaction. Gather, summarize,
and provide information to guests about the property and the surrounding area
amenities, including special events and activities. Answer, record, and process
all guest calls, messages, requests, questions, or concerns. Contact appropriate
individual or department (e.g., Bell person, Housekeeping) as necessary
to resolve guest call, request, or problem.

Review shift logs/daily memo books and document pertinent information
in logbooks. Ensure that any outstanding requests from the previous day receive
priority and are resolved. Monitor inventory and order general office supplies.
Notify Loss Prevention/Security of any guest reports of theft.

Assist management in hiring, training, scheduling, evaluating, counseling,
disciplining, and motivating and coaching employees; serve as a role model
and first point of contact of the Guarantee of Fair Treatment/Open Door Policy
process. Report accidents, injuries, and unsafe work conditions to manager;
complete safety training and certifications.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests’ service needs;
assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones using
appropriate etiquette. Develop and maintain positive working relationships
with others. Ensure adherence to quality expectations and standards.

Stand, sit, or walk for an extended period of time. Move, lift, carry, push,
pull, and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma
or G.E.D. equivalent.

Related Work Experience: At least 1 year of related
work experience.

Supervisory Experience: At least 1 year of supervisory
experience.

License or Certification: None

Every day, we set
the standard for rare and special luxury service the world over and pride
ourselves on delivering excellence in the care and comfort of our
guests.

Your role will be to ensure that the “Gold Standards”
of The Ritz-Carlton are delivered graciously and thoughtfully every day.
The Gold Standards are the foundation of The Ritz-Carlton and are what guides
us each day to be better than the next. It is this foundation and our belief
that our culture drives success by which The Ritz Carlton has earned
the reputation as a global brand leader in luxury hospitality. As part of our
team, you will learn and exemplify the Gold Standards, such as our Employee
Promise, Credo and our Service Values. And our promise to you is that we offer
the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott
International. Be where you can do your best work, begin your
purpose, belong to an amazing global team, and become the best
version of you.