Concierge Supervisor

Concierge
Supervisor

Job Responsibility

• Respond to guest requests for special arrangements or services (e.g.,
  transportation, reservations, dry cleaning) by making arrangements
  or identifying appropriate providers.
• Respond to special requests
  from guests with unique needs and follow up to ensure satisfaction.


• Supply guests with directions and information regarding property amenities,
  services, and hours of operation, and local areas of interest and activities.
  
• Contact appropriate individual or department (e.g., Bellperson,
  Housekeeping) as necessary to resolve guest call, request, or problem.


• Review shift logs/daily memo books and document pertinent information
  in logbooks.
• Ensure that any outstanding requests from the previous
  day receive priority and are resolved.
• Monitor club lounge for seating
  availability, service, safety, and well-being of guests.
• Serve as
  a departmental role model or mentor; ensure employee compliance with company
  standards and policies and external regulations.
• Report accidents,
  injuries, and unsafe work conditions to manager; complete safety training
  and certifications.
• Follow all company policies and procedures; ensure
  uniform and personal appearance are clean and professional; maintain
  confidentiality of proprietary information; protect company assets.


• Welcome and acknowledge all guests according to company standards;
  anticipate and address guests’ service needs; assist individuals
  with disabilities; thank guests with genuine appreciation.
• Speak
  with others using clear and professional language; answer telephones using
  appropriate etiquette.
• Develop and maintain positive working
  relationships with others; support team to reach common goals; listen
  and respond appropriately to the concerns of other employees.
• 
  

  Comply with quality assurance expectations and standards.

Requirement

• Related Work Experience:
  At least 3 year of related work experience.
• Business proficiency
  language skills in Japanese and English
• Growing mind set

Every day, we set the standard for rare and special luxury service the world
over and pride ourselves on delivering excellence in the care and comfort of our
guests.

Your role will be to ensure that the “Gold
Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every
day. The Gold Standards are the foundation of The Ritz-Carlton and are
what guides us each day to be better than the next.

It is this foundation and our belief that our culture drives success by
which The Ritz Carlton has earned the reputation as a global brand leader
in luxury hospitality. As part of our team, you will learn and exemplify
the Gold Standards, such as our Employee Promise, Credo and our Service Values.
And our promise to you is that we offer the chance to be proud of the work
you do and who you work with.

In joining The Ritz-Carlton,
you join a portfolio of brands with Marriott International. Be where
you can do your best work, begin your purpose, belong to
an amazing global team, and become the best version
of you.