Concierge Supervisor
Negotiable
Experience
1-3 years
Job Type
Full Time
Location
Malaysia, Sepang
POSITION SUMMARY
Respond to guest requests for special arrangements or services (e.g.,
transportation, reservations, dry cleaning) by making arrangements
or identifying appropriate providers. Respond to special requests from guests
with unique needs and follow up to ensure satisfaction. Gather, summarize,
and provide information to guests about the property and the surrounding area
amenities, including special events and activities. Answer, record, and process
all guest calls, messages, requests, questions, or concerns. Contact appropriate
individual or department (e.g., Bell person, Housekeeping) as necessary
to resolve guest call, request, or problem.
Review shift logs/daily memo books and document pertinent information
in logbooks. Ensure that any outstanding requests from the previous day receive
priority and are resolved. Monitor inventory and order general office supplies.
Notify Loss Prevention/Security of any guest reports of theft.
Assist management in hiring, training, scheduling, evaluating, counseling,
disciplining, and motivating and coaching employees; serve as a role model
and first point of contact of the Guarantee of Fair Treatment/Open Door Policy
process. Report accidents, injuries, and unsafe work conditions to manager;
complete safety training and certifications.
Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests’ service needs;
assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones using
appropriate etiquette. Develop and maintain positive working relationships
with others. Ensure adherence to quality expectations and standards.
Stand, sit, or walk for an extended period of time. Move, lift, carry, push,
pull, and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma
or G.E.D. equivalent.
Related Work Experience: At least 1 year of related
work experience.
Supervisory Experience: At least 1 year of supervisory
experience.
License or Certification: None
At Marriott International, we are dedicated to
being an equal opportunity employer, welcoming all and providing access
to opportunity. We actively foster an environment where the unique backgrounds
of our associates are valued and celebrated. Our greatest strength lies in
the rich blend of culture, talent, and experiences of our associates.
We are committed to non-discrimination on any protected basis, including
disability, veteran status, or other basis protected by applicable
law.
Marriott Hotels strive to elevate the art
of hospitality, innovating at every opportunity while keeping the comfort of
the oh-so-familiar all around the globe. As a host with Marriott Hotels,
you will help keep the promise of “Wonderful Hospitality. Always.” by delivering
thoughtful, heartfelt, forward-thinking service that upholds and builds upon
this living legacy. With the name that’s synonymous with hospitality the world
over, we are proud to welcome you to explore a career with Marriott Hotels.
In joining Marriott Hotels, you join a portfolio of brands with Marriott
International. Be where you can do your best work, begin your
purpose, belong to an amazing global team, and become the best
version of you.
