Concierge Supervisor

POSITION SUMMARY

Respond to guest requests for special arrangements or services
(e.g., transportation, reservations, dry cleaning) by making arrangements
or identifying appropriate providers. Respond to special requests from guests
with unique needs and follow up to ensure satisfaction. Gather, summarize,
and provide information to guests about the property and the surrounding area
amenities, including special events and activities. Answer, record, and process
all guest calls, messages, requests, questions, or concerns. Contact appropriate
individual or department (e.g., Bellperson, Housekeeping) as necessary
to resolve guest call, request, or problem.

Review shift logs/daily memo books and document pertinent information
in logbooks. Ensure that any outstanding requests from the previous day receive
priority and are resolved. Monitor inventory and order general office supplies.
Notify Loss Prevention/Security of any guest reports of theft.

Assist management in hiring, training, scheduling, evaluating,
counseling, disciplining, and motivating and coaching employees; serve as a role
model and first point of contact of the Guarantee of Fair Treatment/Open Door
Policy process. Report accidents, injuries, and unsafe work conditions
to manager; complete safety training and certifications.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests’ service needs;
assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones using
appropriate etiquette. Develop and maintain positive working relationships
with others. Ensure adherence to quality expectations and standards.

Stand, sit, or walk for an extended period of time. Move, lift, carry, push,
pull, and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested
by Managers.

Assist management in training, evaluating,
counseling, motivating and coaching employees; serve as a role model and first
point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
Develop/maintain positive working relationships; support team to reach common
goals; listen and respond appropriately to employee concerns. Follow company
policies and procedures; report accidents, injuries, and unsafe work conditions
to manager; complete safety training and certifications; ensure personal
appearance is clean and professional; maintain confidentiality of proprietary
information; protect company assets.

Welcome and acknowledge guests; anticipate and address guests’ service needs;
assist individuals with disabilities; thank guests with genuine appreciation.
Speak using clear and professional language; prepare and review written
documents accurately and completely; answer telephones using appropriate
etiquette. Ensure adherence to quality standards. Enter and locate information
using computers/POS systems. Stand, sit, or walk for an extended period of time.

Move, lift, carry, push, pull, and place objects weighing less than or equal
to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work
Experience: At least 1 year of related work experience.

Supervisory
Experience: At least 1 year of supervisory experience.

License
or Certification: None