Concierge, Pre-Opening - The St. Regis London

Concierge

Coming soon
to the heart of Mayfair, The St. Regis London marks the brand's
prestigious debut in the United Kingdom. This is a destination where history
and modernity meet, where the energy of the city is palpable, and where every
arrival feels personal. With signature butler service, refined interiors
by Richmond International, and an unmatched Bond Street address, The St. Regis
London embodies 'Live Exquisite'-a celebration of London's pioneering
and glamorous lifestyle for the Luminaries of the world.

As
Concierge, you will be a key ambassador of the hotel,
delivering exceptional, personalised service and creating memorable experiences
for our guests. You will play a pivotal role in connecting guests to the very
best of London, anticipating their needs and curating seamless arrangements
that reflect the elegance and sophistication of the St. Regis brand.

This role is ideal for an engaging and service‑oriented individual who thrives
on exceeding expectations and building meaningful guest
connections.

Key Responsibilities

• Respond
  to guest requests for special arrangements or services, including
  transportation, dining reservations and personal services etc.


• Anticipate and fulfil unique guest needs, ensuring a seamless
  and personalised experience
• Provide expert knowledge of the hotel
  and surrounding area, including local attractions, events and experiences


• Handle all guest calls, messages and requests efficiently, ensuring timely
  follow‑up and resolution
• Coordinate with internal departments (e.g.
  Housekeeping, Front Office, Bell Services) to deliver exceptional service


• Maintain accurate records of guest interactions and update logbooks
  with relevant information
• Resolve guest concerns with professionalism,
  empathy and a solution‑focused approach
• Maintain clear and professional
  communication at all times, both written and verbal
• Uphold brand
  standards in guest engagement, appearance and service delivery
• Support
  the team in achieving service excellence and operational
  efficiency

Core Competencies

We are seeking
a confident and personable individual who embodies the spirit of luxury
hospitality. You will bring enthusiasm, local knowledge and a genuine passion
for creating unforgettable guest experiences. You should have:

• Previous experience in a Concierge role within a luxury hotel environment
  
• A strong passion for customer service and guest engagement


• Excellent communication and interpersonal skills
• Ability
  to anticipate guest needs and respond with personalised solutions


• Strong organisational skills and attention to detail
• Knowledge
  of London, including key attractions, dining and cultural experiences
  (advantageous)
• Ability to multitask and remain composed in a fast‑paced
  environment
• Professional presentation and a warm, approachable
  manner
• A collaborative mindset and ability to build positive working
  relationships

At The St. Regis London, our Hosts
are the heartbeat of our legacy of exceptional service. In honour of your
dedication, we offer a curated collection of benefits designed to support
and elevate your journey with us.

Financial Rewards

• Competitive salary designed to recognise excellence
• Workplace
  pension
• Company sick pay
• Additional holiday allowance


• Access to BenefitHub's exclusive retail, wellness and travel privileges


• Friends & Family preferred rates at Marriott hotels
  worldwide

Career Development

• Clear pathway
  for internal promotions and transfers
• Cross-department training
  to refine your craft and broaden your expertise
• Expert-led development
  programmes
• Continuous learning through structured programmes


• Premium e-learning platform access
• Be part of an exclusive
  pre-opening experience shaping the future of
  the property

Wellbeing Support

• Employee
  Assistance Programme
• Complimentary meals on duty, crafted with care
  and served in our staff restaurant featuring wholesome, quality cuisine.


• Food & Beverage discounts across Marriott properties
• Year-round
  wellbeing initiatives and wellness activities

Recognition &
Appreciation

• Award programmes celebrating exceptional
  performance
• The Astor Awards
• Distinctive Moments
  celebration
• Long service awards
• Key life moments celebrated -
  birthday, anniversaries, personal milestones and achievements
• Vibrant
  social calendar with team events and engagement activities

*Terms
and Conditions Apply

Eligibility

In line with
the requirements of the Asylum & Immigration Act 1996, all applicants
must be eligible to live and work in the UK.

Documented evidence of eligibility will be required from candidates as part
of the recruitment process.

At Marriott International, we are dedicated
to being an equal opportunity employer, welcoming all and providing access
to opportunity. We actively foster an environment where the unique backgrounds
of our associates are valued and celebrated. Our greatest strength lies in
the rich blend of culture, talent, and experiences of our associates. We
are committed to non-discrimination on any protected basis, including
disability, veteran status, or other basis protected by applicable
law.

Combining timeless glamour with a vanguard spirit, St.
Regis Hotels & Resorts is committed to delivering exquisite experiences
at more than 50 luxury hotels and resorts in the best addresses around
the world. Beginning with the debut of The St. Regis hotel in New York by John
Jacob Astor IV at the dawn of the twentieth century, the brand has remained
committed to an uncompromising level of bespoke and anticipatory service for all
of its guests, delivered flawlessly by a team of gracious hosts that combine
classic sophistication and modern sensibility, as well as our signature Butler
Service. We invite you to explore careers at St.

Regis. In joining St. Regis, you join a portfolio of brands with Marriott
International. Be where you can do your best work,​ begin your
purpose, belong to an amazing global​ team, and become the best
version of you.