Concierge-Spa

POSITION
SUMMARY

Schedule services
for individuals and large groups using spa/salon reservations software system.
Call guests to confirm scheduled services. Answer questions about available
services. Update the reservations/cancellations list throughout the day, inform
providers of last-minute changes, and resolve scheduling issues as needed
by working with supervisor/manager. Check in guests for appointments, confirm
first and last name, and provide general spa orientation to guests upon arrival.

Promote and sell spa/salon services. Obtain assigned bank and ensure accuracy
of contracted monies, obtain change required for expected business level,
and keep bank secure at all times. Process guest payments for spa/salon services
and obtain payment authorization as needed. Accept and log cash tips
for employees. Balance, scan, and drop receipts with Accounting.

Notify Engineering of maintenance and repair needs.

Report
accidents, injuries, and unsafe work conditions to manager. Follow all company
policies and procedures; ensure uniform and personal appearance are clean
and professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge all guests according to company
standards; anticipate and address guests’ service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak with others
using clear and professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others.

Comply with quality assurance expectations and standards. Stand, sit, or walk
for an extended period of time. Move, lift, carry, push, pull, and place objects
weighing less than or equal to 10 pounds without assistance. Perform other
reasonable job duties as requested by Supervisors.

PREFERRED
QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: Less than 1-year related work experience.

Supervisory Experience: No supervisory experience.

License
or Certification: None