Controller-Rooms

POSITION
SUMMARY

Assign room according to guest
request and preferences whenever possible. Pre-register designated guests
and prepare key packets. Organize and coordinate check-in/pre-registration
procedures for arriving groups. Review/Track/Accommodate requests
for room/check-out changes when possible; communicate status to appropriate
staff. Confirm reservations and cancellations.

Review out-of-order rooms daily. Ensure rates match market codes and document
exceptions. Verify and adjust billing for guests. File guest paperwork
or documentation. Set up/process all guest check-ins/check-outs.

Activate room keys. Secure valid payment. Identify any over-commitments. Perform
duplicate reservation checks; block rooms. Run daily reports.

Follow up with guests to ensure their requests or problems have been met
to their satisfaction. Receive, record, and relay messages accurately,
completely, and legibly.

Follow all company policies
and procedures; ensure uniform and personal appearance are clean
and professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge all guests according to company
standards; anticipate and address guests’ service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak with others
using clear and professional language; prepare and review written documents
accurately and completely; answer telephones using appropriate etiquette.
Coordinate tasks and work with other departments.

Serve as a departmental role model. Develop and maintain positive working
relationships with others; support team to reach common goals. Comply
with quality assurance standards. Stand, sit, or walk for an extended period
of time. Enter and locate information using computers and/or POS systems.

Move, lift, carry, push, pull, and place objects weighing less than or equal
to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work
Experience: Less than 1-year related work experience.

Supervisory
Experience: No supervisory experience.

License or Certification: None