POSITION SUMMARY
Meet group coordinator/host(ess) prior to functions, make
introductions, and ensure that all arrangements are agreeable. Read and analyze
banquet event order in order to gather guest information, determine proper set
up, timeline, specific guest needs, buffets, action stations, etc. Respond
to and try to fulfill any special banquet event arrangements. Follow up
on special banquet event arrangements to ensure compliance.
Follow all company and safety and security policies and procedures; report
accidents, injuries, and unsafe work conditions to manager; and complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional, maintain confidentiality of proprietary information,
and protect company assets. Welcome and acknowledge all guests according
to company standards, anticipate and address guests’ service needs, and thank
guests with genuine appreciation.
Speak with others using clear and professional language, and answer telephones
using appropriate etiquette. Develop and maintain positive working relationships
with others, and support team to reach common goals. Ensure adherence to quality
expectations and standards. Read and visually verify information in a variety
of formats (e.g., small print). Visually inspect tools, equipment, or machines
(e.g., to identify defects).
Stand, sit, or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal
to 25 pounds without assistance. Move through narrow, confined, or elevated
spaces. Move over sloping, uneven, or slippery surfaces as well as up and down
stairs and/or service ramps. Reach overhead and below the knees, including
bending, twisting, pulling, and stooping.
Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D.
equivalent.
Related Work Experience: At least 1 year of related work
experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Why have less when you can have MORE — all under one
roof? Rooted in our expertise and leadership in meetings and experiences,
Gaylord Hotels intentionally deliver environments, services and programming
that bring people together in an extraordinary way.
The heart of our brand are STARs, who are creative, entrepreneurial
and dedicated to providing thoughtful, big-hearted service to guests.
At Gaylord, we provide STARs with opportunities well beyond that of
a traditional hotel—offering you endless career opportunities, the extras,
and MORE. In joining Gaylord, you join a portfolio of brands with Marriott
International. Be where you can do your best work, begin your
purpose, belong to an amazing global team, and become the best
version of you.