POSITION SUMMARY
Run sold room reports, verify room status, determine discrepant rooms,
prioritize room cleaning, and update status of departing guest rooms. Assist
Housekeeping management in managing daily activities. Act as a liaison
to coordinate the efforts of Housekeeping, Engineering, Front Office,
and Laundry. Document and resolve issues with discrepant rooms with the Front
Desk. Prepare and distribute room assignments to Housekeeping staff.
Record, monitor, and update list of ‘Do Not Disturb' rooms. Ensure that vacant
dirty rooms are cleaned by the necessary time and assign rush rooms and rooms
previously on the ‘Do Not Disturb' list. Complete required Housekeeping
paperwork.
Follow all company and safety and security policies
and procedures; report any maintenance problems, safety hazards, accidents,
or injuries; complete safety training and certifications. Ensure uniform
and personal appearance are clean and professional; maintain confidentiality
of proprietary information; protect company assets. Welcome and acknowledge all
guests according to company standards; anticipate and address guests’ service
needs; thank guests with genuine appreciation.
Ensure adherence to quality expectations and standards. Develop and maintain
positive working relationships with others; support team to reach common goals;
listen and respond appropriately to the concerns of other employees. Speak
with others using clear and professional language; prepare and review written
documents accurately and completely. Enter and locate work-related information
using computers. Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal
to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.
PREFERRED QUALIFICATION
Education: High school diploma or G.E.D. equivalent.
Related Work
Experience: At least 1 year of related work experience.
Supervisory
Experience: No supervisory experience.
License or Certification: None
At Marriott International, we
are dedicated to being an equal opportunity employer, welcoming all
and providing access to opportunity. We actively foster an environment where
the unique backgrounds of our associates are valued and celebrated. Our greatest
strength lies in the rich blend of culture, talent, and experiences of our
associates. We are committed to non-discrimination on any protected basis,
including disability, veteran status, or other basis protected by applicable
law.
W Hotels’ mission is to Ignite Curiosity, Expand
Worlds.
We are a place to experience life. We’re here to open doors and open minds.
We are constantly inspired by new faces and new experiences. A tuned-in,
up-for-anything spirit is at our core and has made us renowned for reinventing
the norms of luxury around the globe. Whatever/Whenever is our culture
and service philosophy that brings our guests’ passions to life.
If you are original, innovative, and always looking towards the future of what’s
possible, welcome to W Hotels. In joining W Hotels, you join a portfolio
of brands with Marriott International. Be where you can do your best
work, begin your purpose, belong to an amazing global team,
and become the best version of you.