POSITION
SUMMARY
Monitor Closed Circuit
Televisions (CCTV), perimeter alarm system, duress alarms, and fire life safety
system to ensure that any unusual behavior or emergency situation is dispatched
to appropriate personnel for investigation and recorded. Assist guests
or employees during emergency situations. Administer first aid/CPR to guests
or employees as required. Maintain confidentiality of all Security/Loss
Prevention and property reports/documents and release information only
to authorized individuals. Provide proper paperwork to employees that require
outside medical treatment.
Conduct investigations and gather evidence related to theft/fraud or lost items,
noise complaints, assault complaints, food poisoning complaints, and other guest
complaints and incidents. Assist manager/supervisor in ensuring insurance
carrier is notified of liability situations according to designated
protocol.
Follow all company policies and procedures; report
accidents, injuries, and unsafe work conditions to manager; maintain
confidentiality of proprietary information; protect company assets. Welcome
and acknowledge all guests according to company standards; anticipate
and address guests’ service needs. Speak with others using clear
and professional language; prepare and review written documents accurately
and completely; answer telephones using appropriate etiquette. Develop
and maintain positive working relationships with others; support team to reach
common goals; listen and respond appropriately to the concerns of other
employees.
Read and visually verify information in a variety of formats (e.g., small
print). Visually inspect tools, equipment, or machines (e.g., to identify
defects). Enter and locate work-related information using computers and/or point
of sale systems. Move at a speed required to respond to work situations (e.g.,
run, walk, jog). Stand, sit, or walk for an extended period of time or for
an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal
to 50 pounds without assistance and objects weighing in excess of 75 pounds
with assistance. Grasp, turn, and manipulate objects of varying size and weight,
requiring fine motor skills and hand-eye coordination. Move through narrow,
confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces
as well as up and down stairs and/or service ramps. Reach overhead and below
the knees, including bending, twisting, pulling, and stooping.
Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: Some college.
Related Work
Experience: At least 2 years of related work experience.
Supervisory
Experience: No supervisory experience.
REQUIRED
QUALIFICATIONS
License or Certification: CPR Certification
First
Aid Certification
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