Coord-Marketing(SNS)/Japanese Speaker
Negotiable
Experience
Unlimited
Job Type
Full Time
Location
Japan, Chiba
POSITION SUMMARY
Promote awareness of brand image internally and externally. Use sales
techniques that maximize revenue while maintaining existing guest loyalty
to Marriott. Recognize opportunities to up-sell the customer and sell
enhancements to create a better Marriott experience or event. Encourage guests
or callers to purchase or schedule preview package sales/tours. Explain details
and requirements related to attending a sales presentation to potential owners.
Verify that individuals meet eligibility requirements for preview package
sales/tours prior to scheduling a tour for a Marriott vacation club property.
Determine and give complimentaries to guests as gifts for their patronage (e.g.,
rewards points, show tickets). Answer guest questions about property
facilities/services. Receive, record, and relay messages accurately, completely,
and legibly.
Follow all company policies and procedures; ensure
uniform and personal appearance are clean and professional; maintain
confidentiality of proprietary information; protect company assets. Welcome
and acknowledge all guests according to company standards; anticipate
and address guests’ service needs; thank guests with genuine appreciation.
Speak with others using clear and professional language; prepare and review
written documents accurately and completely; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others;
support team to reach common goals; listen and respond appropriately to
the concerns of other employees. Comply with quality assurance expectations
and standards. Move, lift, carry, push, pull, and place objects weighing less
than or equal to 10 pounds without assistance; stand, sit, or walk for
an extended period of time. Perform other reasonable job duties as requested
by Supervisors.
PREFERRED QUALIFICATIONS
Education: High
school diploma or GED equivalent.
Related Work Experience: No related
work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal
opportunity employer, welcoming all and providing access to opportunity.
We actively foster an environment where the unique backgrounds of our associates
are valued and celebrated. Our greatest strength lies in the rich blend
of culture, talent, and experiences of our associates. We are committed
to non-discrimination on any protected basis, including disability, veteran
status, or other basis protected by applicable law.
When
you join the Sheraton family, you become a member of its global community. We’ve
been a place to gather and connect since 1937. At Sheraton, associates create
a sense of belonging in more than 400 communities around the world.
We invite, we welcome, and we connect guests through engaging experiences
and thoughtful service. If you’re a team player who is excited to deliver
a meaningful guest experience, we encourage you to explore your next career
opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering
Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands
with Marriott International. Be where you can do your best work,
begin your purpose, belong to an amazing global team,
and become the best version of you.
