Corporate Sales Executive

JOB SUMMARY

Functions as the support manager to the property’s Director
of Sales corporate sales effort and responsible for implementing the sales
strategy and achieving revenue goals. Leads and manages all day-to-day
activities related to corporate sales with a focus on building long-term,
value-based customer relationships that enable achievement of sales objectives.
Achieves personal sales goals and makes recommendations on sales goals of direct
reports.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business
Administration, Marketing, Hotel and Restaurant Management, or related major; 4
years experience in sales and marketing or related professional
area.

OR

• 4-year bachelor's degree
in Business Administration, Marketing, Hotel and Restaurant Management,
or related major; 2 years experience in sales and marketing or related
professional area.

CORE WORK ACTIVITIES

Developing & Executing Sales Strategies

• Works with sales leader to ensure understanding
of corporate sales strategy and effective implementation of
this strategy.

• Develops, implements and sustains aggressive
solicitation program focused on increasing business.

• Works
with management team to create and implement a sales plan addressing revenue,
customers and the market for the segment led by the Director
of Sales.

• Assists with the development and implementation
of promotions, both internal and external.

Maximizing
Revenue

• Provides positive and aggressive
leadership to ensure maximum revenue potential (e.g., sets example with personal
sales goals).

Managing Sales Activities

• Monitors all day-to-day activities of direct
reports.

• Participates in sales calls with members of sales
team to acquire new business and/or close on business.

•
Executes and supports the operational aspects of business booked (e.g., writing
contract, customer correspondence).

Analyzing &
Reporting on Sales and Financial Data

• Analyzes
market information by using sales systems and implements strategy to achieve
property’s financial goals.

• Assists Revenue Management
with completing accurate six period projections.

• Reviews
guest satisfaction results to identify areas
of improvement.

Ensuring Exceptional Customer
Service

• Displays leadership in guest hospitality,
exemplifies customer service and creates a positive example for guest
relations.

• Interacts with guests to obtain feedback
on product quality and service levels.

• Meets with guests
during pre- and post-convention meetings to obtain feedback on quality
of product (e.g., rooms, meeting facilities and equipment, food and beverage),
service levels, execution against contract and overall
satisfaction.

• Empowers employees to provide excellent
customer service.

• Observes service behaviors of employees
and provides feedback to individuals and/or managers.

•
Incorporates guest satisfaction as a component of department meetings with
a focus on continuous improvement.

• Ensures that a customer
recognition program is in effect throughout Sales.

• Executes
and supports Customer Service Standards and property’s Brand Standards.

• Participates in and practices daily service basics of
the brand.

• Executes exemplary customer service to drive
customer satisfaction and loyalty by assisting the customer and ensuring their
satisfaction before and during their program/event.

• Serves
the customer by understanding their needs and recommending the appropriate
features and services that best meet their needs and exceed their expectations,
while building a relationship and loyalty.

• Gains
understanding of the property’s primary target customer and service
expectations; serves the customer by understanding their business, business
issues and concerns, to offer better business
solutions.

Building Successful Relationships

• Develops and manages relationships with key stakeholders,
both internal and external.

• Works collaboratively
with off-property sales channels (e.g., , Market Sales, GSO) to ensure
the property needs are being achieved and the sales efforts are complementary,
not duplicative.

• Works with Human Resources, Engineering
and Loss Prevention to ensure compliance with local, state and federal
regulations and/or union requirements.

• Attends customer
events, trade shows and sales missions to maintain, build or develop key
relationships with GSO Managers
and customers.

Managing and Conducting Human Resource
Activities

• Utilizes all available on the job
training tools for employees.

At
Marriott International, we are dedicated to being an equal opportunity employer,
welcoming all and providing access to opportunity. We actively foster
an environment where the unique backgrounds of our associates are valued
and celebrated. Our greatest strength
lies in the rich blend of culture, talent, and experiences of our associates.
We are committed to non-discrimination on any protected basis, including
disability, veteran status, or other basis protected by applicable
law.

Protea Hotels by Marriott® is the leading
hospitality brand in Africa and one of the most widely recognized hospitality
brands on the continent, with over 60 hotels across South Africa, Zambia,
Nigeria, Namibia, Tanzania and Uganda.

If you have a passion for delivering every guest a personalized service
experience and desire to be part of the ‘Coolest Hotel Brand in South Africa’,
join the Protea Hotels by Marriott® team today! In joining Protea Hotels,
you join a portfolio of brands with Marriott International. Be where
you can do your best work,​ begin your purpose, belong to
an amazing global​team, and become the best version of you.