Customer Services Representative - German Speaker

POSITION SUMMARY

Customer Services Representative (German)

Marriott International Cork CEC invites you to be you, every day. Spend your
days collaborating with talented individuals who thrive on providing
extraordinary support to our customers. Bring passion and dedication to your
job, and there is no telling what you could accomplish. Are you a problem-solver
or an ‘I can help you with that’ kind of person, who can build rapport easily?
Do you have excellent verbal and written skills?

Are you adaptable? Do you enjoy diversity? Are you interested in progressing?

WHO WE ARE:

Here at Cork CEC, we are a diverse
group (with 52 nationalities) and we are committed to ensuring our associates
explore and realise their full potential. There are clear career paths
and opportunities to grow right at the beginning; 39 departments, 95 job roles
ranging from customer services, social media, to digital content management.
There’s something for everyone!

WHAT CAN
YOU EXPECT?

Serve guests from around the world as they embark
on their travel journey.

Create an effortless experience and build raving brand fans by answering
questions about property facilities, services, and room accommodations
to support our overall vision to be the world’s favourite travel company. Handle
incoming contacts for a variety of Marriott brands and assist customers
with their booking needs or questions through preferred channels.
Responsibilities include processing reservation requests and supporting basic
loyalty and customer care requests. This role will identify guest reservation
needs and follow sales techniques to maximise revenue. Ensure compliance
with policies and procedures for special booking rules and requests, loyalty
guidelines, and case management.

Provide customer support through assistance and guidance in issue resolution,
and open communication with Marriott properties, related company contacts,
and third parties.

WE WILL TAKE CARE OF YOU:

Taking care of you is a priority. From day one, you will be eligible
for Marriott’s Associate Explore rate-curate a great work-life balance; stay
at amazing properties! We will pay you a sign-on/retention bonus of €2k!
We enjoy lots of benefits, including:

• Choice of where to work –
  in centre, remote (within 50-mile radius), or hybrid.
• Discounts
  with local businesses
• Flexible Working Arrangements to accommodate busy
  lives
• Leave of Absence programme
• Paid Sick leave


• Parents Leave
• Parental Leave
• Full Paid Maternity
  Leave
• Incentive Programme

Life Assurance
and travel and bike-to-work schemes are available from the get-go. After 90
days, you will get free health insurance, including eye care, and Marriott
will also give you a private pension!

We offer up to 100% Educational Assistance and have an Employee Assistance
Program to cater to all your needs.

If this all sounds good
to you, why not contact us today to find out more? Be smart, be ambitious,
be you!

#JOBS