Dir-Banquet Operations
Negotiable
Experience
1-3 years
Job Type
Full Time
Location
Egypt, Cairo
JOB SUMMARY
Demonstrates knowledge by leading the team to accomplish daily goals. Ensures
the highest level of service during events by training and developing staff
and executing the requirements of events based on standards. Drives customer
satisfaction and capitalizes on revenue during the event phase of a function.
Provides clear and concise communications to everyone having ownership in
the success of the event. Monitors and controls financial and administrative
responsibilities to meet or exceed department goals.
CANDIDATE PROFILE
Education
and Experience
• High school diploma or GED; 3 years experience
in the event management, food and beverage, sales and marketing, or related
professional area.
OR
• 2-year degree from an accredited
university in Hotel and Restaurant Management, Hospitality, Business
Administration, or related major; 1 year experience in the event management,
food and beverage, sales and marketing, or related professional area.
CORE WORK ACTIVITIES
Managing
Banquet Operations
• Projects supply needs for the department,
(e.g., china, glass, silver, buffet presentations, props).
• Applies
knowledge of all laws, as they relate to an event.
• Uses banquet
beverage “Use” records to control liquor costs and manage the banquet beverage
perpetual inventory.
• Ensures accurate customer billing for banquet
events.
• Ensures coordination and execution throughout the event.
• Attends pre-conference meetings to ensure specifications of the group event
are well executed.
• Ensures function space and corresponding heart
of the house areas are cleaned and maintained.
• Ensures furniture
and equipment is maintained and inventory levels are kept in accordance
to corporate guidelines.
Leading Banquet
Team
• Attends and participates in all pertinent meetings.
• Leads shifts and actively participates in the servicing of events.
•
Leads discussions to review scheduled events and proactively avoid service
challenges and failures.
• Incorporates guest satisfaction as a component
of departmental meetings with a focus on continuous improvement.
Managing Profitability
• Assists team in developing
lasting relationships with groups to retain business and increase growth.
• Manages department controllable expenses to achieve or exceed budgeted
goals.
Ensuring Exceptional Customer
Service
• Anticipates guests' needs and responds promptly.
• Displays leadership in guest hospitality, exemplifies excellent customer
service and creates a positive atmosphere for guest relations.
• Handles
guest problems and complaints.
• Emphasizes guest satisfaction during all
departmental meetings and focuses on continuous improvement.
• Empowers
employees to provide excellent customer service.
• Strives to improve
service performance.
Conducting Human Resources
Activities
• Communicates and executes departmental and property
emergency procedures and ensures staff are trained in safety procedures.
• Observes service behaviors of employees and provides feedback
to individuals and/or managers.
• Interviews and hires employees with
the appropriate skills to meet the business needs of the operation.
•
Ensures property policies are administered fairly and consistently.
•
Monitors and manages the payroll function.
• Schedules banquet service
staff to forecast and service standards, while maximizing profits.
•
Ensures employees are treated fairly and equitably.
• Effectively
schedules to business demands and for tracking of employee time
and attendance.
• Celebrates successes and publicly recognizes
the contributions of team members.
• Strives to improve employee
retention.
• Ensures employees receive on-going training to understand
guest expectations.
• Sets goals and delegates tasks to improve
departmental performance.
• Provides additional training to employees
of other departments when additional assistance is needed for larger
functions.
At Marriott International, we
are dedicated to being an equal opportunity employer, welcoming all
and providing access to opportunity.
We actively foster an environment where the unique backgrounds of our associates
are valued and celebrated. Our greatest strength lies in the rich blend
of culture, talent, and experiences of our associates. We are committed
to non-discrimination on any protected basis, including disability, veteran
status, or other basis protected by applicable
law.
Marriott Hotels strive to elevate the art
of hospitality, innovating at every opportunity while keeping the comfort of
the oh-so-familiar all around the globe. As a host with Marriott Hotels,
you will help keep the promise of “Wonderful Hospitality. Always.” by delivering
thoughtful, heartfelt, forward-thinking service that upholds and builds upon
this living legacy.
With the name that’s synonymous with hospitality the world over, we are proud
to welcome you to explore a career with Marriott Hotels. In joining Marriott
Hotels, you join a portfolio of brands with Marriott International. Be
where you can do your best work, begin your purpose, belong to
an amazing global team, and become the best version of you.
