Dir-Spa

JOB SUMMARY

Responsible for managing and supervising all areas of the spa, including its
programs, services, hours of operation, facilities and staff. Coordinates
the delivery of spa services, including salon, skin care, fitness and wellness,
massage, program coordinating, reservations, reception desk and locker room
areas. As a department head, directs and works with the management team
and hourly employees to successfully execute all spa operations. Strives
to continually improve guest and employee satisfaction and maximize
the financial performance of the department.

CANDIDATE
PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration,
Hotel and Restaurant Management, or related major; 4 years experience in
the spa, guest services, front desk, sales and marketing, or related
professional area.

OR

• 4-year bachelor's degree in Business
Administration, Hotel and Restaurant Management, or related major; 2 years
experience in the spa, guest services, front desk, sales and marketing,
or related professional area.

CORE WORK
ACTIVITIES

Managing Spa Operations
and Budgets

• Selects vendors for spa retail operations
and managing contract agreements.

• Oversees retail product research,
product selection and purchasing, product display.

• Manages supply
inventories and purchasing control, including uniforms.

• Monitors
the spa's actual and projected sales to ensure revenue goals are met
or exceeded.

• Maintains cleanliness of spa and related areas
and equipment.

Managing Spa Sales and Marketing
Strategy

• Creates and coordinates special services for groups
including group gifting programs, group amenities, group turndown gifts, letters
and invitations, creating special spa services for specific groups and spa
contract addendum negotiation.

• Develops and Manages spa promotions
including gifting programs, gift with purchase, co-op marketing efforts
and holiday events.

• Ensures spa services are included in all
property-related marketing and advertising.

• Identifies and recommending
new products and product enhancements to remain competitive in the market.

Managing Spa Revenue Management Strategy

•
Monitors and Manages the payroll function.

• Manages areas of operation
to budget by reviewing operating statements, budget worksheets and payroll
progress reports.

• Manages Spa controllable expenses such guest
amenities, linen expense, professional salon products, plants, decorations
and paper supplies to achieve or exceed budgeted goals.

Ensuring and Delivering Exceptional Customer Service

• Displays leadership in guest hospitality, exemplifying excellent customer
service, and creating a positive atmosphere for guest relations.

•
Empowers employees to provide excellent customer service.

• Strives
to improve service performance.

Conducting Human
Resources Activities

• Reviews comment cards, guest satisfaction
results and other data to identify areas of improvement.

• Reviews
findings with employees to develop appropriate corrective action, sharing plans
with property leadership and ensuring corrective action is taken to continuously
improve results.

• Interviews and hires management and hourly employees
with the appropriate skills to meet the business needs of the operation.

• Develops, implements and maintains a Spa orientation program for employees
to receive the appropriate new hire training to successfully perform their
job.

• Administers the performance appraisal process for direct report
managers.

• Develops business goals and creates appropriate development
plans.

• Establishes and maintains open, collaborative relationships
with employees and ensuring employees do the same within the team.

•
Solicits employee feedback, utilizes an “open door” policy and reviewing
employee satisfaction results to identify and address employee problems
or concerns.

• Ensures that regular on-going communication is happening
in all areas of responsibility to create awareness of business objectives
and communicates expectations, recognizing performance, and producing desired
business results.

• Celebrates successes and publicly recognizes
the contributions of team members.