Director of Beverage

JOB SUMMARY

Manages all beverage operations and staff on a daily basis. Areas
of responsibility include beverage service in the Restaurants/Bars and Room
Service. As a department head, directs and works with the food
and beverage/culinary management team and employees to successfully execute all
beverage operations. Strives to continually improve guest and employee
satisfaction and maximize the financial performance in areas
of responsibility.

CANDIDATE PROFILE

Education and Experience

• High school diploma
or GED; 4 years experience in the food and beverage, culinary, or related
professional area.

OR

• 2-year degree from an accredited
university in Food Service Management, Hotel and Restaurant Management,
Hospitality, Business Administration, or related major; 2 years experience
in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Managing
Beverage Operations and Driving Revenue

• Ensures compliance
with all food & beverage policies, standards and procedures by training,
supervising, follow-up and hands on management.

• Ensures staff
understands local, state and Federal liquor laws.

• Ensures cash control
and liquor control procedures are followed by all Restaurant, Bar/Lounge
and Room Service employees.

• Implements new concepts and promotions
for the restaurant outlets and bar/Lounge.

• Benchmarks the competition
and is aware of competitive promotions and strategies.

• Ensures all
employees understand and comply with loss prevention policies to prevent
accidents and control costs.

• Participates in the development
of department's capital expenditure goals and manages projects as needed.

Leading Food and Beverage Team

• Attends
pre- and post-convention meetings to understand group needs, set appropriate
expectations and gather critical information to communicate to areas
of responsibility.

• Develops business goals and creates appropriate
development plans based on their individual strengths, development needs, career
aspirations and abilities.

• Establishes and maintains open,
collaborative relationships with employees and ensures employees do the same
within the team.

• Solicits employee feedback, utilizes an "open door"
policy and reviews employee satisfaction results to identify and address
employee problems or concerns.

• Ensures employees are treated fairly
and equitably.

Ensuring Exceptional Customer
Service

• Displays leadership in guest hospitality, exemplifies
excellent customer service and creates a positive atmosphere for guest
relations.

• Meets with guests on an informal basis during meals or upon
departure to obtain feedback on quality of food and beverage, service levels
and overall satisfaction.

• Observes service behaviors of employees
and provides feedback to individuals and or managers.

• Acts as the guest
service role model for the restaurants, sets a good example of excellent
customer service and creates a positive atmosphere for guest relations.

Conducting Human Resource Activities

•
Interviews and hires management and hourly employees with the appropriate skills
to meet the business needs of the operation.

• Develops, implements
and maintains a departmental orientation program for employees to receive
the appropriate new hire training to successfully perform their job.

•
Uses all available on the job training tools for employees.

• Administers
the performance appraisal process for direct report managers.

• Brings
issues to the attention of Human Resources as necessary.

• Ensures
property policies are administered fairly and consistently.

• Ensures
disciplinary procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review
Process.

• Ensures self and direct report managers attend appropriate
core training classes.

• Utilizes the Labor Management System
to effectively schedule to business demands and for tracking of employee time
and attendance.

Every day, we set
the standard for rare and special luxury service the world over and pride
ourselves on delivering excellence in the care and comfort of our
guests.

Your role will be to ensure that the “Gold Standards”
of The Ritz-Carlton are delivered graciously and thoughtfully every day.
The Gold Standards are the foundation of The Ritz-Carlton and are what guides
us each day to be better than the next. It is this foundation and our belief
that our culture drives success by which The Ritz Carlton has earned
the reputation as a global brand leader in luxury hospitality. As part of our
team, you will learn and exemplify the Gold Standards, such as our Employee
Promise, Credo and our Service Values.

And our promise to you is that we offer the chance to be proud of the work
you do and who you work with.

In joining The Ritz-Carlton,
you join a portfolio of brands with Marriott International. Be where
you can do your best work, begin your purpose, belong to
an amazing global team, and become the best version
of you.