Director of Club Operations

JOB SUMMARY

Supports all aspects of the pool and beach areas, including overall
maintenance, daily upkeep, cleanliness and the operation of cabana units.
Provides and models service behavior to guests and employees. Reinforces
appropriate culture to provide service to guests. Strives to continually improve
guest and employee satisfaction and maximize the financial performance in areas
of responsibility. Position works with direct reports to implement departmental
strategies and ensures implementation of the brand service strategy and brand
initiatives while meeting financial goals.

CANDIDATE
PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the recreation/health
club operations or related professional area.

OR

• 2-year degree
from an accredited university in Health Education, Physical Education, Hotel
and Restaurant Management, or related major; no work experience required.

CORE WORK ACTIVITIES

Managing
Recreation Operations

• Supervises and manages employees.

Manages all day-to-day operations. Understands employee positions well enough
to perform duties in employees' absence.

• Monitors quality, standards
and meets the expectations of the customers on a daily basis.

•
Demonstrates knowledge of job-relevant issues, products, systems,
and processes.

• Utilizes interpersonal and communication skills to lead,
influence, and encourage others; advocates sound financial/business decision
making; demonstrates honesty/integrity; leads by example.

• Schedules
events, programs, and activities, as well as the work of others.

•
Provides personal assistance, medical attention, emotional support, or other
personal care to others such as coworkers, customers, or patients.

•
Developing specific goals and plans to prioritize, organize, and accomplish your
work.

• Manages outside vendors including water sports and scuba.

• Orders and manages necessary supplies. Ensures workers have supplies,
equipment, tools, and uniforms necessary to do their jobs.

• Develops
and manages the children's program (e.g., coordinates activities, purchases
equipment and supplies etc.).

• Manages group activities including sand
painting, bon fires, and team building events.

• Manages pool and beach
areas, including overall maintenance, daily upkeep and cleanliness, and
the operation of cabana units.

Providing and Ensuring
Exceptional Customer Service

• Serves as a role model
to demonstrate appropriate behaviors.

• Provides services that are above
and beyond for customer satisfaction and retention.

• Improves service
by communicating and assisting individuals to understand guest needs, providing
guidance, feedback, and individual coaching when needed.

Conducting Human Resources Activities

• Oversees all
Human Resources activities in the Recreation Department.

• Oversees
employee satisfaction and guest satisfaction results, and ensures corrective
action is taken when needed.

• Identifies the developmental needs
of others and coaches, mentors, or otherwise helps others to improve their
knowledge or skills.

• Participates in the performance appraisal system
process, giving feedback when needed.

• Coordinates all training
activities for employees in department.

• Encourages and builds mutual
trust, respect, and cooperation among team members.

• Communicates
expectations and performance objectives to subordinates; subordinates are also
open to raise questions and/or concerns.