Leadership |
- Adaptability – Develops strategies and identifies
resources to implement and manage change; models flexibility in adjusting
priorities; and communicates the need for change in a positive way
that encourages commitment.
|
- Communication - Actively listens and uses appropriate
communication styles to deliver complex information in a clear concise way
and influences others to accept a point of view, gain consensus, or take
action.
|
- Problem
Solving and Decision Making - Models and sets expectations for solving
complex problems, collecting and comparing information to evaluate alternatives,
considering their potential impact before making decisions, involving others
to gain agreement and support, and guiding others to implement
solutions. |
- Professional Demeanor - Exhibits behavioral styles
that convey confidence and command respect from others; makes a good first
impression and represents the company in alignment with its values.
|
| Managing Execution |
- Building and Contributing
to Teams - Leads and participates as a member of a team to move
the team toward the completion of common goals while fostering cohesion
and collaboration among team members. |
- Driving for Results - Focuses and guides others
in accomplishing work objectives. |
- Planning and Organizing - Gathers information
and resources required to set a plan of action for self and/or others;
prioritizes and arranges work requirements self and/or others to accomplish
goals and ensure work is completed.
|
Building Relationships |
- Coworker Relationships - Develops and uses
collaborative relationships to facilitate the accomplishment of work
goals. |
- Customer
Relationships - Develops and sustains relationships based on
an understanding of customer needs and actions consistent with the company’s
service standards. |
- Global
Mindset - Supports employees and business partners with diverse styles,
abilities, motivations, and/or cultural perspectives; utilizes differences
to drive innovation, engagement and enhance business results; and ensures
employees are given the opportunity to contribute to their full
potential. |
Generating Talent
and Organizational Capability |
- Organizational Capability - Evaluates and adapts
the structure of organizational units, jobs, and work processes to best fit
the needs and/or support the goals of an organizational unit.
|
- Talent Management -
Provides guidance and feedback to help individuals develop and strengthen skills
and abilities needed to accomplish work objectives. |
Learning and Applying Professional
Expertise |
- Applied
Learning - Seeks and makes the most of learning opportunities
to improve performance of self and/or others. |
- Business Acumen - Understands and utilizes
business information (e.g., data related to employee engagement, guest
satisfaction, and property financial performance) to manage everyday operations
and generate innovative solutions to approach business and administrative
challenges. |
- Technical Acumen - Understands and utilizes
professional skills and knowledge in a specific functional area to conduct
and manage everyday business operations and generate innovative solutions
to approach function-specific work challenges.
|
- General Event Management - The ability
to have a working knowledge, understanding of policies, procedures and standards
of the event management department to include, event planning, event operations
and event technology for different types of events.
- Event Planning - The ability to connect
with customers, detail events, upsell products and services, manage multiple
customers at a given time, be detailed orientated, understand and have a working
knowledge of catering and event management systems.
- Communications and Media -
Knowledge of media production, communication, and dissemination techniques
and methods. This includes alternative ways to inform and entertain via written,
oral, and visual media.
|
- Basic Competencies - Fundamental competencies
required for accomplishing basic work activities.
|
- Basic Computer Skills - Uses basic
computer hardware and software (e.g., personal computers, word processing
software, Internet browsers, etc.). |
- Mathematical Reasoning - Demonstrates ability to add,
subtract, multiply, or divide quickly, correctly, and in a way that allows one
to solve work-related issues.
|
- Oral Comprehension - Demonstrates ability to listen
to and understand information and ideas presented through spoken words
and sentences.
|
- Reading Comprehension - Demonstrates understanding
of written sentences and paragraphs in work-related documents.
|
- Writing -
Communicates effectively in writing as appropriate for the needs of
the audience. |
