Director of Destination Services

JOB SUMMARY

Leads Meetings & Special Events division. Position assists in
the development and implementation of departmental strategies and ensures
implementation of the brand service strategy and brand initiatives. The position
has responsibility for executing all property events with a seamless turnover
from sales to operations and back to sales. Ensure the team meets the brand’s
target customer needs, employee satisfaction, and focuses on growing event
revenues and maximizing the financial performance of the department.

CANDIDATE PROFILE

Education
and Experience

• High school diploma or GED; 4 years experience
in the event management, food and beverage, sales and marketing, or related
professional area.

OR

• 2-year degree from an accredited
university in Hotel and Restaurant Management, Hospitality, Business
Administration, or related major; 2 years experience in the event management,
food and beverage, sales and marketing, or related professional area.

CORE WORK ACTIVITIES

Managing
Meetings and Special Events Operations and Budgets

• Researches
and analyzes new products, pricing and services of competition.

• Works
with direct reports to review scheduled events and troubleshoot potential
challenges/conflicts.

• Ensures the property is apprised of all groups
that will impact property operations.

• Ensures meeting space
and corresponding heart of the house areas are cleaned and maintained.

•
Ensures furniture and equipment is maintained and inventory levels are kept
in accordance to corporate guidelines.

• Leads the execution of brand
service initiatives in event management areas.

• Develops an event
management strategy that is aligned with the company’s business strategy
and leads its execution.

• Conduct daily walk-through of banquet floor
to ensure client satisfaction and quality standards.

Leading Meetings and Special Events Teams

• Holds
event management team accountable for desired service behaviors related
to product and service delivery.

• Communicates a clear and consistent
message regarding departmental goals to produce desired results.

•
Executes departmental goals in game plans.

• Ensures brand and regional
business initiatives are implemented and communicates follow-up actions to team
as necessary.

Managing Profitability

•
Encourages calculated risk-taking to generate incremental revenue and deliver
excellent guest service.

• Develops working relationships with outside
vendors and establishes prices and service agreements to enhance the event
experience and to increase additional revenue opportunities for
the property.

• Creates and achieves the annual banquet budget.

•
Focuses on building the property’s top line revenue by supporting the execution
of the annual Meetings & Special Events Marketing Plan, and providing
leadership to the team on post-contractual upselling efforts.

Ensuring Exceptional Customer Service

• Creates
an atmosphere in all event management operations areas that meets or exceeds
guest expectations.

• Consult with customers in order to determine
objectives and requirements for events such as meetings, conferences,
and conventions.

Conducting Human Resources
Activities

• Works with Human Resources to ensure compliance
with all local, state and federal (OSHA, Health Department) regulations.

• Reviews property specific event operations annually and makes appropriate
adjustments.

• Reviews staffing levels to ensure that guest service
and operational needs are met.

• Communicates and ensures departmental
and property emergency procedures are executed when necessary.

• Ensures
that regular, ongoing communication is happening in all areas of event
operations.

Every day, we set
the standard for rare and special luxury service the world over and pride
ourselves on delivering excellence in the care and comfort of our
guests.

Your role will be to ensure that the “Gold Standards”
of The Ritz-Carlton are delivered graciously and thoughtfully every day.
The Gold Standards are the foundation of The Ritz-Carlton and are what guides
us each day to be better than the next. It is this foundation and our belief
that our culture drives success by which The Ritz Carlton has earned
the reputation as a global brand leader in luxury hospitality. As part of our
team, you will learn and exemplify the Gold Standards, such as our Employee
Promise, Credo and our Service Values.

And our promise to you is that we offer the chance to be proud of the work
you do and who you work with.

In joining The Ritz-Carlton,
you join a portfolio of brands with Marriott International. Be where
you can do your best work, begin your purpose, belong to
an amazing global team, and become the best version
of you.