Director of Event Management
Negotiable
Experience
1-3 years
Job Type
Full Time
Location
Thailand, Bangkok
JOB SUMMARY
Responsible for the management of Special Events. Leads, implements,
and maintains a management philosophy in alignment with company standards
The position has overall responsibility for ensuring the proper execution
of special events as well as achieving profitability, event planner and employee
satisfaction and the financial performance of special events.
CANDIDATE PROFILE
Education
and Experience
• High school diploma or GED; 3 years experience
in the event management, food and beverage, sales and marketing, or related
professional area.
OR
• 2-year degree from an accredited
university in Hotel and Restaurant Management, Hospitality, Business
Administration, or related major; 1 year experience in the event management,
food and beverage, sales and marketing, or related professional area.
CORE WORK ACTIVITIES
Managing
Special Events Operations and Budgets
• Researches and analyzes
new products, pricing and services of competition.
• Works with direct
reports to review scheduled events and troubleshoot potential
challenges/conflicts.
• Ensures the property is apprised of all groups
that will impact property operations.
• Ensures special event space
and corresponding heart of the house areas are cleaned and maintained.
•
Ensures furniture and equipment is maintained and inventory levels are kept
in accordance to corporate guidelines.
• Leads the execution of brand
service initiatives in event management areas.
• Develops an event
management strategy that is aligned with the company’s business strategy
and leads its execution.
• Conduct daily walk-through of banquet floor
to ensure client satisfaction and quality standards.
Leading Special Events Team
• Holds event management
team accountable for desired service behaviors related to product and service
delivery.
• Communicates a clear and consistent message regarding
departmental goals to produce desired results.
• Assists in execution
of departmental goals in game plans.
• Ensures brand and regional
business initiatives are implemented and communicates follow-up actions to team
as necessary.
Managing Profitability
•
Encourages calculated risk-taking to generate incremental revenue and deliver
excellent guest service.
• Develops working relationships with outside
vendors and establishes prices and service agreements to enhance the event
experience and to increase additional revenue opportunities for
the property.
• Creates and achieves the Special Events’ annual operating
budget.
• Works with all areas in Special Events division to establish
content and pricing.
Ensuring Exceptional Customer
Service
• Creates an atmosphere in all event management
operations areas that meets or exceeds guest expectations.
• Consults
with customers in order to determine objectives and requirements for events.
• Reviews customer feedback data to identify service failures and provide
guidance on problem resolution.
Conducting Human
Resources Activities
• Works with Human Resources to ensure
compliance with all applicable laws and regulations.
• Reviews property
specific event operations annually and makes appropriate adjustments.
•
Reviews staffing levels to ensure that guest service and operational needs
are met.
• Communicates and ensures departmental and property emergency
procedures are executed when necessary.
• Ensures that regular, ongoing
communication is happening in all areas of event.
• Provides performance
feedback using company feedback process.
At
Marriott International, we are dedicated to being an equal opportunity employer,
welcoming all and providing access to opportunity. We actively foster
an environment where the unique backgrounds of our associates are valued
and celebrated. Our greatest strength lies in the rich blend of culture, talent,
and experiences of our associates. We are committed to non-discrimination on any
protected basis, including disability, veteran status, or other basis protected
by applicable law.
Marriott Hotels strive to elevate
the art of hospitality, innovating at every opportunity while keeping
the comfort of the oh-so-familiar all around the globe.
As a host with Marriott Hotels, you will help keep the promise of “Wonderful
Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking
service that upholds and builds upon this living legacy. With the name that’s
synonymous with hospitality the world over, we are proud to welcome you
to explore a career with Marriott Hotels. In joining Marriott Hotels, you join
a portfolio of brands with Marriott International. Be where you can
do your best work, begin your purpose, belong to an amazing global
team, and become the best version of you.
