Director of Event Management & Banquets (Non-ECM)

JOB SUMMARY

Oversees the functions of Event Management, including the departments
of Event Planning, Banquets/Catering, Event Service and Event Technology
(Destination Management, if applicable). Position ensures implementation of
the brand service strategy and brand initiatives. The position has overall
responsibility for executing all property events with a seamless turnover
from sales to operations and back to sales. Ensures the team meets the brand’s
target customer needs, ensures employee satisfaction, focuses on growing event
revenues and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education
and Experience

• High school diploma or GED; 4 years experience
in the event management, food and beverage, sales and marketing, or related
professional area.

OR

• 2-year degree from an accredited
university in Hotel and Restaurant Management, Hospitality, Business
Administration, or related major; 2 years experience in the event management,
food and beverage, sales and marketing, or related professional area.

CORE WORK ACTIVITIES

Managing
Event Management Operations and Budgets

• Researches
and analyzes new products, pricing and services of competition.

• Works
with direct reports to review scheduled events and troubleshoot potential
challenges/conflicts.

• Ensures the property is apprised of all groups
that will impact property operations.

• Works with culinary team
to ensure compliance with food handling and sanitation standards.

•
Oversees Event Operations including Banquets, Event Services and Event
Technology.

• Oversees event planning team (BEO/Resume writers).

•
Ensures meeting space and corresponding heart of the house areas are cleaned
and maintained.

• Ensures furniture and equipment is maintained
and inventory levels are kept in accordance to corporate guidelines.

•
Leads the execution of brand service initiatives in event management areas.

• Develops an Event Management strategy that is aligned with the brand’s
business strategy and leads its execution.

Leading Event
Management Teams

• Sets expectations and holds event management
leadership team accountable for desired service behaviors related to product
and service delivery.

• Communicates a clear and consistent message
regarding departmental goals to produce desired results.

• Identifies key
drivers of business success and keeps team focused on the critical few
to achieve results.

• Ensures integration of departmental goals in game
plans.

• Ensures brand and regional business initiatives are implemented
and communicates follow-up actions to team as necessary.

Managing Profitability

• Encourages calculated
risk-taking to generate incremental revenue and deliver excellent guest
service.

• Works directly with major groups when high profile
and financial impact will be significant (limited instances).

• Develops
working relationships with outside vendors and establishes prices and service
agreements to enhance the event experience and to increase additional revenue
opportunities for the property.

Ensuring Exceptional
Customer Service

• Creates an atmosphere in all event management
operations areas that meets or exceeds guest expectations.

• Consult
with customers in order to determine objectives and requirements for events such
as meetings, conferences, and conventions.

• Reviews and responds
to results of Event Satisfaction Survey.

Conducting
Human Resources Activities

• Works with Human Resources
to ensure compliance with all applicable laws and regulations.

• Reviews
property specific event operations annually and makes appropriate
adjustments.

• Reviews staffing levels to ensure that guest service
and operational needs are met.

• Communicates and ensures departmental
and property emergency procedures are executed when necessary.

• Ensures
that regular, ongoing communication is happening in all areas of event
operations (e.g., BEO meetings, pre-event briefings, staff meetings, food
and beverage team, culinary team).

JW Marriott is part of Marriott
International's luxury portfolio and consists of more than 100 beautiful
properties in gateway cities and distinctive resort locations around the world.
JW believes our associates come first. Because if you’re happy, our guests
will be happy. JW Marriott associates are confident, innovative, genuine,
intuitive, and carry on the legacy of the brand’s namesake and company founder,
J.Willard Marriott. Our hotels offer a work experience unlike any other, where
you’ll be part of a community and enjoy true camaraderie with a diverse group
of co-workers.

JW creates opportunities for training, development, recognition and most
importantly, a place where you can pursue your passions in a luxury environment
with a focus on holistic well-being. Treating guests exceptionally starts
with the way we take care of our associates. That’s The JW Treatment™.
In joining JW Marriott, you join a portfolio of brands with Marriott
International. Be where you can do your best work,​ begin your
purpose, belong to an amazing global​ team, and become the best
version of you.