Director of Event Operations

JOB SUMMARY

Manages all event service, banquet and event technology operations and staff
on a daily basis. Core area of responsibility is the event operation team,
including the Senior Banquet Managers, Banquet Managers, Senior Event Service
Managers, Event Service Managers, Event Technology and Operations Managers.
Position ensures the highest level of service throughout the event phase.
Maximizes revenue opportunities by up-selling during the event phase
and maximizes profit by effectively managing costs. The position is responsible
for achieving guest and employee satisfaction and for managing the financial
performance of the Event Operations Department.

CANDIDATE
PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the event management,
food and beverage, sales and marketing, or related professional area.

OR

• 2-year degree from an accredited university in Hotel
and Restaurant Management, Hospitality, Business Administration, or related
major; 2 years experience in the event management, food and beverage, sales
and marketing, or related professional area.

CORE WORK
ACTIVITIES

Managing Event Management Operations
and Budgets

• Works with the management team to develop
and implement the business plan and long term strategies for event
operations.

• Establishes and monitors measurable goals for
the department.

• Champions all standards, policies and procedures in
the Event Operations departments.

• Oversees the execution of event
logistics for all events.

• Oversees the administrative processes
associated with the event phase of a function and the associated transitions
between all event phases as they relate to the service delivery team.

•
Ensures function space and corresponding heart of the house areas are cleaned
and maintained.

• Ensures furniture and equipment is maintained
and inventory levels are kept in accordance to corporate guidelines.

•
Communicates and executes departmental and property emergency procedures
and ensures staff are trained in safety procedures.

• Participates in MVP
audits and level certification for all technicians.

• Ensures employees
maintain required certification.

• Assists with implementation
and execution of all event related corporate initiatives and promotions.

Managing Profitability

• Ensures department
is working within budget and adjusts expenditures according to revenues.

• Maintains awareness of current trends in event management and integrates
into the operation in a timely manner.

• Reviews effectiveness of event
operations annually and makes appropriate adjustments.

Ensuring Exceptional Customer Service

• Consult
with customers in order to determine objectives and requirements for events such
as meetings, conferences, and conventions.

• Displays leadership in guest
hospitality, exemplifies excellent customer service and creates a positive
atmosphere for guest relations.

• Maintains customer satisfaction
to insure retention and growth of business through referrals and repeat
events.

Leading Event Management Teams

•
Leads execution of activities in Event Operations to support the Event
Management strategy.

• Leads event management/operations meetings.

• Coordinates the Event Operations members of Event Delivery teams.

•
Works with culinary team to ensure compliance to food handling and sanitation
standards.

• Works with Human Resources to ensure compliance with all
applicable laws and regulations.

• Ensures that regular, ongoing
communication is happening in all areas of event operations.

Maintaining Relationships with Property Stakeholders

• Communicates effectively with property departments outside of Event
Operations.

• Maintains a strong working relationship
with guests/clients, vendors and competitors.

Conducting
Human Resources Activities

• Reviews staffing levels to ensure
that guest service and operational needs are met.

• Works with direct
reports to review scheduled events and troubleshoot potential
challenges/conflicts.

• Attends pre-event meetings to understand group
needs, set appropriate expectations and gather critical information
to communicate to Event Operations Team.

• Ensures disciplinary
procedures and documentation are completed according to Standard Operating
Procedures and Local Standard Operating Procedures (SOPs and LSOPs) and support
the Peer Review Process.

Every day, we set the standard for rare and special luxury service
the world over and pride ourselves on delivering excellence in the care
and comfort of our guests.

Your role will be to ensure that
the “Gold Standards” of The Ritz-Carlton are delivered graciously
and thoughtfully every day. The Gold Standards are the foundation of
The Ritz-Carlton and are what guides us each day to be better than the next.
It is this foundation and our belief that our culture drives success by
which The Ritz Carlton has earned the reputation as a global brand leader
in luxury hospitality.

As part of our team, you will learn and exemplify the Gold Standards, such
as our Employee Promise, Credo and our Service Values. And our promise to you
is that we offer the chance to be proud of the work you do and who you work
with.

In joining The Ritz-Carlton, you join a portfolio
of brands with Marriott International. Be where you can do your best
work, begin your purpose, belong to an amazing global team,
and become the best version of you.