Director of Event Operations Banquets
Negotiable
Experience
1-3 years
Job Type
Full Time
Location
United States, Los Angeles
JOB SUMMARY
Manages all event service, banquet and event technology operations and staff
on a daily basis. Core area of responsibility is the event operation team,
including the Senior Banquet Managers, Banquet Managers, Senior Event Service
Managers, Event Service Managers, Event Technology and Operations Managers.
Position ensures the highest level of service throughout the event phase.
Maximizes revenue opportunities by up-selling during the event phase
and maximizes profit by effectively managing costs. The position is responsible
for achieving guest and employee satisfaction and for managing the financial
performance of the Event Operations Department.
CANDIDATE PROFILE
Education
and Experience
• High school diploma or GED; 4 years experience
in the event management, food and beverage, sales and marketing, or related
professional area.
OR
• 2-year degree from an accredited
university in Hotel and Restaurant Management, Hospitality, Business
Administration, or related major; 2 years experience in the event management,
food and beverage, sales and marketing, or related professional area.
CORE WORK ACTIVITIES
Managing
Event Management Operations and Budgets
• Works with
the management team to develop and implement the business plan and long term
strategies for event operations.
• Establishes and monitors measurable
goals for the department.
• Champions all standards, policies
and procedures in the Event Operations departments.
• Oversees
the execution of event logistics for all events.
• Oversees
the administrative processes associated with the event phase of a function
and the associated transitions between all event phases as they relate to
the service delivery team.
• Ensures function space and corresponding
heart of the house areas are cleaned and maintained.
• Ensures furniture
and equipment is maintained and inventory levels are kept in accordance
to corporate guidelines.
• Communicates and executes departmental
and property emergency procedures and ensures staff are trained in safety
procedures.
• Participates in MVP audits and level certification for all
technicians.
• Ensures employees maintain required certification.
• Assists with implementation and execution of all event related corporate
initiatives and promotions.
Managing
Profitability
• Ensures department is working within budget
and adjusts expenditures according to revenues.
• Maintains awareness
of current trends in event management and integrates into the operation in
a timely manner.
• Reviews effectiveness of event operations annually
and makes appropriate adjustments.
Ensuring Exceptional
Customer Service
• Consult with customers in order to determine
objectives and requirements for events such as meetings, conferences,
and conventions.
• Displays leadership in guest hospitality, exemplifies
excellent customer service and creates a positive atmosphere for guest
relations.
• Maintains customer satisfaction to insure retention
and growth of business through referrals and repeat events.
Leading Event Management Teams
• Leads execution
of activities in Event Operations to support the Event Management strategy.
• Leads event management/operations meetings.
• Coordinates the Event
Operations members of Event Delivery teams.
• Works with culinary team
to ensure compliance to food handling and sanitation standards.
• Works
with Human Resources to ensure compliance with all applicable laws
and regulations.
• Ensures that regular, ongoing communication
is happening in all areas of event operations.
Maintaining Relationships with Property Stakeholders
• Communicates effectively with property departments outside of Event
Operations.
• Maintains a strong working relationship
with guests/clients, vendors and competitors.
Conducting
Human Resources Activities
• Reviews staffing levels to ensure
that guest service and operational needs are met.
• Works with direct
reports to review scheduled events and troubleshoot potential
challenges/conflicts.
• Attends pre-event meetings to understand group
needs, set appropriate expectations and gather critical information
to communicate to Event Operations Team.
• Ensures disciplinary
procedures and documentation are completed according to Standard Operating
Procedures and Local Standard Operating Procedures (SOPs and LSOPs) and support
the Peer Review Process.
At Marriott
International, we are dedicated to being an equal opportunity employer,
welcoming all and providing access to opportunity.
We actively foster an environment where the unique backgrounds of our associates
are valued and celebrated. Our greatest strength lies in the rich blend
of culture, talent, and experiences of our associates. We are committed
to non-discrimination on any protected basis, including disability, veteran
status, or other basis protected by applicable law. Marriott International
considers for employment qualified applicants with criminal histories consistent
with applicable federal, state and local law.
Marriott
Hotels strive to elevate the art of hospitality, innovating at every opportunity
while keeping the comfort of the oh-so-familiar all around the globe. As a host
with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality.
Always.” by delivering thoughtful, heartfelt, forward-thinking service
that upholds and builds upon this living legacy. With the name that’s synonymous
with hospitality the world over, we are proud to welcome you to explore a career
with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands
with Marriott International. Be where you can do your best work,
begin your purpose, belong to an amazing global team,
and become the best version of you.
