Director of Event Planning and Operations

JOB SUMMARY

Manages event management functions and staff on a daily basis, including
the departments of Event Planning, Banquets/Catering, Event Service and Event
Technology (Destination Management, if applicable). Position has overall
responsibility for executing all property events with a seamless turnover
from sales to operations and back to sales while consistently delivering a high
level of service. Ensures team maximizes revenue opportunities by up-selling
and accurately forecasting (catering and group rooms) all events. The position
is responsible for achieving guest and employee satisfaction and for managing
the financial performance of the department.

CANDIDATE
PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the event management,
food and beverage, sales and marketing, or related professional area.

OR

• 2-year degree from an accredited university in Hotel
and Restaurant Management, Hospitality, Business Administration, or related
major; 2 years experience in the event management, food and beverage, sales
and marketing, or related professional area.

CORE WORK
ACTIVITIES

Managing Event Planning
Operations

• Leads execution of activities to support the Event
Management strategy.

• Works with direct reports to review scheduled
events and event complexity in order to avoid potential service challenges
and failures.

• Ensures the property is apprised of all groups that
will impact property operations.

• Ensures meeting space
and corresponding heart of the house areas are cleaned and maintained.

•
Ensures furniture and equipment is maintained and inventory levels are kept
in accordance to corporate guidelines.

• Leads the catering menu
development process.

• Works with culinary team to ensure compliance
to food handling and sanitation standards.

• Oversees turned
opportunities’ function space and group room blocks.

• Maintains
inventories to maximize customer satisfaction and revenue opportunities.

• Communicates and executes departmental and property emergency procedures
and ensures staff are trained in safety procedures.

• Reviews property
specific event operations annually and makes appropriate adjustments.

•
Consult with customers in order to determine objectives and requirements
for events such as meetings, conferences, and conventions.

• Works
directly with high profile and high revenue groups to ensure an excellent
customer experience for all customers.

Leading Discipline
and Department Teams

• Displays leadership in guest hospitality,
exemplifies excellent customer service and creates a positive atmosphere
for guest relations.

• Communicates vision for service delivery in Event
Management to ensure guest is serviced from arrival to departure (e.g., greeting
from maitre’d or event services team, food and beverage delivery, fulfillment
of special requests, invitation to return).

• Assigns all events turned
over to Event Planning team (if no DEP).

• Manages customer budgets
to maximize revenue and meet customer needs.

• Champions all standards,
policies and procedures (PPM, Core Deliverables, SOPs, LSOPs, etc.).

Ensuring and Providing Exceptional Customer Service

•
Interacts with guests to obtain feedback on product quality and service
levels.

• Responds to and handles guest problems and complaints.

•
Empowers employees to provide excellent customer service.

• Establishes
guidelines so employees understand expectations and parameters.

Managing the Sales and Marketing Strategy

• Develops
working relationships with outside vendors and establishes prices and service
agreements to enhance the event experience and to increase additional revenue
opportunities for the property.

Conducting Human
Resources Activities

• Works with Human Resources to ensure
compliance with all applicable laws and regulations.

• Ensures
that regular, ongoing communication is happening in all areas of event
operations (e.g., Banquet Event Order meetings, pre-event briefings and staff
meetings).

• Reviews staffing levels to ensure that guest service
and operational needs are met.

All positions offer a 401(k) plan, stock
purchase plan, discounts at Marriott properties, commuter benefits, employee
assistance plan, and childcare discounts. Benefits are subject to terms
and conditions, which may include rules regarding eligibility, enrollment,
waiting period, contribution, benefit limits, election changes, benefit
exclusions, and others. Click href="https://life.marriott.com/wp-content/uploads/2025/09/benefitsoverviewp_2025edits_8.19.25.pdf"
rel="nofollow" target="_blank">here to learn more.

Full-time positions also offer coverage for medical, dental,
vision, health care flexible spending account, dependent care flexible spending
account, life insurance, disability insurance, accident insurance, adoption
expense reimbursements, paid parental leave and educational assistance.

Washington Applicants Only: Employees
will accrue paid sick leave, 0.04359 PTO balance for every hour worked and
be eligible to receive a minimum of 7 holidays annually.