Director of F&B

JOB SUMMARY

Responsible for food and beverage daily operations, including Culinary,
Restaurants/Bars, Room Service and Banquets/Catering, where applicable. Position
oversees the development and implementation of departmental strategies
and ensures implementation of the brand service strategy and brand initiatives.
The position ensures the food and beverage/culinary operation meets the brand’s
target customer needs, ensures employee satisfaction, and focuses on growing
revenues and maximizing the financial performance of the department. Develops
and implements property-wide strategies that deliver products and services
to meet or exceed the needs and expectations of the brand’s target customer
and property employees and provides a return on investment.

CANDIDATE PROFILE

Education
and Experience

• High school diploma or GED; 6 years experience
in food and beverage, culinary, event management, or related professional
area.

OR

• 2-year degree from an accredited university in Food
Service Management, Hotel and Restaurant Management, Hospitality, Business
Administration, or related major; 4 years experience in food and beverage,
culinary, event management, or related professional area.

CORE WORK ACTIVITIES

Managing Day-to-Day
Operations

• Develops a food and beverage operating strategy
that is aligned with the brand’s business strategy and leads its execution.

• Supervises daily food and beverage shift operation and ensures compliance
with all policies, standards and procedures.

• Supervises staffing levels
to ensure that guest service, operational needs and financial objectives
are met.

• Develops and oversees an order and purchase strategy
for equipment and supplies.

• Supervises an effective monthly
self-inspection program.

Developing and Maintaining Food
and Beverage/Culinary Goals

• Sets expectations and holds food
and beverage leadership team accountable for demonstrating desired service
behaviors.

• Reviews financial reports and statements to determine how
food and beverage is performing against budget.

• Makes recommendations
for funding of food and beverage equipment and renovations in accordance
with brand business strategy.

• Works with food and beverage leadership
team to determine areas of concern and develops strategies to improve
the department’s financial performance.

• Establishes challenging,
realistic and obtainable goals to guide operation and performance.

Developing and Maintaining Budgets

• Develops
and manages food and beverage budget.

• Monitors the department’s actual
and projected sales to ensure revenue goals are met or exceeded
and opportunities are identified and addressed.

• Ensures cash control
and liquor control policies are in place in food & beverage areas
and followed by all related employees.

• Focuses on maintaining profit
margins without compromising guest or employee satisfaction.

Leading Food and Beverage/Culinary Team

• Utilizes
interpersonal and communication skills to lead, influence, and encourage others;
advocates sound financial/business decision making; demonstrates
honesty/integrity; leads by example.

• Encourages and builds mutual
trust, respect, and cooperation among team members.

• Achieves
and exceeds goals including performance goals, budget goals, team goals,
etc.

• Serves as a role model to demonstrate appropriate behaviors.

• Develops means to improve profit, including estimating cost and benefit,
exploring new business opportunities, etc.

• Identifies opportunities
to increase profits and create value by challenging existing processes,
encourages innovation and drives necessary change.

• Ensures
that regular, on-going communication occurs in all areas of food and beverage
(e.g., pre-meal briefings, staff meetings, culinary team).

• Establishes
and maintains open, collaborative relationships with direct reports and entire
food & beverage team. Ensures direct reports do the same for their team.

• Identifies the developmental needs of others and coaches, mentors,
or otherwise helps others to improve their knowledge or skills.

• Stays
aware of market trends and introduces new food and beverage products to meet
or exceed customer expectations, generate increased revenue and ensure
a competitive position in the market.

Ensuring Exceptional
Customer Service

• Provides services that are above and beyond
for customer satisfaction and retention.

• Improves service
by communicating and assisting individuals to understand guest needs, providing
guidance, feedback, and individual coaching when needed.

• Reviews
findings from comment cards and guest satisfaction results with food
and beverage team and ensures appropriate corrective action is taken.

•
Reviews comment cards, guest satisfaction results and other data to identify
areas of improvement.

• Empowers employees to provide excellent guest
service.

• Estimates cost and benefit ratio, maintaining balance between
profit and service satisfaction.

• Shares plans to take corrective action
based on comment cards and guest satisfaction results with property
leadership.

Managing and Conducting Human Resource
Activities

• Provides guidance and direction to subordinates,
including setting performance standards and monitoring performance.

•
Coaches and supports food & beverage leadership team to effectively manage
wages, food & beverage cost and controllable expenses (e.g., restaurant
supplies, uniforms, etc.).

• Hires food & beverage leadership team
members who demonstrate strong functional expertise, creativity
and entrepreneurial leadership to meet the business needs of the operation.

• Sets goals and expectations for direct reports using the performance review
process and holds staff accountable for successful performance.

• Ensures
that expectations and objectives are clearly communicated to subordinates;
subordinates are also open to raise questions and/or concerns.

JW Marriott is part of Marriott International's luxury portfolio
and consists of more than 100 beautiful properties in gateway cities
and distinctive resort locations around the world. JW believes our associates
come first. Because if you’re happy, our guests will be happy. JW Marriott
associates are confident, innovative, genuine, intuitive, and carry on
the legacy of the brand’s namesake and company founder, J.Willard Marriott.

Our hotels offer a work experience unlike any other, where you’ll be part of
a community and enjoy true camaraderie with a diverse group of co-workers. JW
creates opportunities for training, development, recognition and most
importantly, a place where you can pursue your passions in a luxury environment
with a focus on holistic well-being. Treating guests exceptionally starts
with the way we take care of our associates. That’s The JW Treatment™.
In joining JW Marriott, you join a portfolio of brands with Marriott
International. Be where you can do your best work,​ begin your
purpose, belong to an amazing global​ team, and become the best
version of you.