Director of Food and Beverage

JOB SUMMARY

Functions as the strategic business leader of the property’s food
and beverage/culinary operation, including Restaurants/Bars, Room Service
and Banquets/Catering, where applicable. Position oversees the development
and implementation of departmental strategies and ensures implementation of
the brand service strategy and brand initiatives. The position ensures the food
and beverage/culinary operation meets the brand’s target customer needs, ensures
employee satisfaction, and focuses on growing revenues and maximizing
the financial performance of the department. Develops and implements
property-wide strategies that deliver products and services to meet or exceed
the needs and expectations of the brand’s target customer and property employees
and provides a return on investment.

CANDIDATE PROFILE

Education and Experience

• High
school diploma or GED; 6 years experience in the food and beverage, culinary,
event management, or related professional area.

OR

• 2-year degree
from an accredited university in Food Service Management, Hotel and Restaurant
Management, Hospitality, Business Administration, or related major; 4 years
experience in the food and beverage, culinary, event management, or related
professional area.

Skills and Knowledge

•
Customer and Personal Service - Knowledge of principles
and processes for providing customer and personal services. This includes
customer needs assessment, meeting quality standards for services,
and evaluation of customer satisfaction.

• Management
of Financial Resources - Determining how money will be spent to get
the work done, and accounting for these expenditures.

•
Administration and Management - Knowledge of business
and management principles involved in strategic planning, resource allocation,
human resources modeling, leadership technique, production methods,
and coordination of people and resources.

• Applied Business
Knowledge - Understanding market dynamics, enterprise level objectives
and important aspects of the company’s business to accurately diagnose strengths
and weaknesses, anticipate opportunities and risks, identify issues, and develop
strategies and plans.

Aligning individual and team actions with strategies and plans to drive business
results.

• Management of Material Resources - Obtaining
and seeing to the appropriate use of equipment, facilities, and materials needed
to do certain work.

CORE WORK ACTIVITIES

Developing and Maintaining Food and Beverage/Culinary
Goals

• Sets expectations and holds food and beverage leadership
team accountable for demonstrating desired service behaviors.

• Reviews
financial reports and statements to determine how Food and Beverage
is performing against budget.

• Makes recommendations for CAPEX funding
of food and beverage equipment and renovations in accordance with brand business
strategy.

• Works with food and beverage leadership team to determine
areas of concern and develops strategies to improve the department’s financial
performance.

• Establishes challenging, realistic and obtainable goals
to guide operation and performance.

• Strives to improve service
performance.

Developing and Maintaining
Budgets

• Develops and manages Food and Beverage budget.

• Monitors the department’s actual and projected sales to ensure revenue
goals are met or exceeded and opportunities are identified and addressed.

• Ensures cash control and liquor control policies are in place in food &
beverage areas and followed by all related employees.

• Focuses
on maintaining profit margins without compromising guest or employee
satisfaction.

Leading Food and Beverage/Culinary
Team

• Utilizes interpersonal and communication skills to lead,
influence, and encourage others; advocates sound financial/business decision
making; demonstrates honesty/integrity; leads by example.

• Encourages
and builds mutual trust, respect, and cooperation among team members.

•
Achieves and exceeds goals including performance goals, budget goals, team
goals, etc.

• Serves as a role model to demonstrate appropriate
behaviors.

• Develops means to improve profit, including estimating cost
and benefit, exploring new business opportunities, etc.

• Identifies
opportunities to increase profits and create value by challenging existing
processes, encouraging innovation and driving necessary change.

• Ensures
that regular, on-going communication occurs in all areas of food and beverage
(e.g., pre-meal briefings, staff meetings, culinary team).

• Establishes
and maintains open, collaborative relationships with direct reports and entire
food & beverage team. Ensures direct reports do the same for their team.

• Develops a food and beverage operating strategy that is aligned with
the brand’s business strategy and leads its execution.

• Identifies
the developmental needs of others and coaches, mentors, or otherwise helps
others to improve their knowledge or skills.

• Stays aware of market
trends and introduces new food and beverage products to meet or exceed customer
expectations, generate increased revenue and ensure a competitive position
in the market.

Ensuring Exceptional Customer
Service

• Provides services that are above and beyond
for customer satisfaction and retention.

• Improves service
by communicating and assisting individuals to understand guest needs, providing
guidance, feedback, and individual coaching when needed.

• Reviews
findings from comment cards and guest satisfaction results with F& B team
and ensures appropriate corrective action is taken.

• Reviews comment
cards, guest satisfaction results and other data to identify areas
of improvement.

• Empowers employees to provide excellent guest
service.

• Estimates cost and benefit ratio, maintaining balance between
profit and service satisfaction.

• Shares plans to take corrective action
based on comment cards and guest satisfaction results with property
leadership.

Managing and Conducting
Human Resource Activities

• Provides guidance
and direction to subordinates, including setting performance standards
and monitoring performance.

• Coaches and supports food & beverage
leadership team to effectively manage wages, food & beverage cost
and controllable expenses (e.g., restaurant supplies, uniforms, etc.).

•
Hires food & beverage leadership team members who demonstrate strong
functional expertise, creativity and entrepreneurial leadership to meet
the business needs of the operation.

• Sets goals and expectations
for direct reports using the performance review process and holds staff
accountable for successful performance.

• Ensures that expectations
and objectives are clearly communicated to subordinates; subordinates are also
open to raise questions and/or concerns.

• Brings issues to the attention
of Human Resources as necessary.

• Ensures employees are treated fairly
and equitably.

• Coaches team by providing specific feedback to improve
performance.

Additional Responsibilities

• Informs and/or update the executives, the peers and the subordinates
on relevant information in a timely manner.

• Provides information
to supervisors, co-workers, and subordinates by telephone, in written form,
e-mail, or in person.

• Analyzes information and evaluating results
to choose the best solution and solve problems.

• Estimate food, liquor,
wine, and other beverage consumption in order to anticipate amounts to
be purchased or requisitioned.

• Order and purchase equipment
and supplies.

Every day, we set
the standard for rare and special luxury service the world over and pride
ourselves on delivering excellence in the care and comfort of our
guests.

Your role will be to ensure that the “Gold Standards”
of The Ritz-Carlton are delivered graciously and thoughtfully every day.

The Gold Standards are the foundation of The Ritz-Carlton and are what guides
us each day to be better than the next. It is this foundation and our belief
that our culture drives success by which The Ritz Carlton has earned
the reputation as a global brand leader in luxury hospitality. As part of our
team, you will learn and exemplify the Gold Standards, such as our Employee
Promise, Credo and our Service Values. And our promise to you is that we offer
the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott
International. Be where you can do your best work, begin your
purpose, belong to an amazing global team, and become the best
version of you.