Description
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Information |
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Indianapolis
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color="#000000" style="font-size:14pt">Summary:
Who
We Are White Lodging develops and operates a portfolio
of award-winning, premium-brand hotels, rooftop bars, and restaurants in some
of the country’s best cities to live. We know that the hospitality business,
like life, is about how you make people feel. As the Director of Front Office,
you’ll lead a team dedicated to delivering exceptional guest service
from check-in to departure. You will drive key performance metrics across
the front office, manage associate engagement, and uphold brand standards while
fostering a positive work environment.
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color="#000000" style="font-size:14pt">Responsibilities:
What You’ll Do - Oversee Front Desk, PBX, Bell,
and Concierge operations to ensure seamless guest service
delivery. - Develop and implement department strategies that improve
financial performance and guest satisfaction. - Lead and mentor front
office leadership team, including coaching, performance evaluations,
and associate development. - Ensure adherence to White Lodging policies
and procedures, guest service standards, and brand
requirements. - Collaborate with other departments to drive alignment
and communication for an optimal guest experience. - Monitor and analyze
guest service scores and implement corrective actions to continuously improve
results.
What You’ll Bring
- Previous front office leadership experience, preferably in
a full-service hotel environment. - Strong communication
and problem-solving skills with a focus on guest and associate
satisfaction. - Ability to develop and motivate teams while managing
multiple operational priorities. - Experience with hotel systems (PMS,
POS) and strong understanding of front office procedures. - Proven ability
to drive performance results and uphold hospitality standards.
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color="#000000" style="font-size:14pt">Other information:
What You Can Look Forward To - Day 1 Medical, Dental
and Vision insurance - Paid Parental Leave
- Vacation/Paid Time Off
(PTO) with rollover - 401(k) with company match
- Complimentary
wellness tools - Unlimited referral bonuses
- Leadership development
opportunities - Tuition reimbursement
- Discounts on hotel rooms,
dining, and other travel/entertainment experiences - Multiple hotels
in each market = more opportunities
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Additional
Information: This hotel is owned and operated by an independent franchisee.
The franchisee is a separate company and a separate employer from Marriott
International, Inc. and its subsidiary companies (collectively, “Marriott”).
The franchisee solely controls all aspects of the hotel’s employment policies
and practices, including hiring, termination, discipline, staffing,
compensation, benefits, and all other terms and conditions of employment. If
you apply for this position, Marriott will have no involvement in the selection
process. Your application information will not be provided to or accessible
by Marriott. If you accept a position at this hotel, you will be employed by
a franchisee, not Marriott.
