Additional Information:
This hotel is owned and operated by an independent franchisee,
Pomeroy Lodging. The franchisee is a separate company and
a separate employer from Marriott International, Inc. The franchisee solely
controls all aspects of the hotel’s employment policies and practices, including
hiring, firing, discipline, staffing, compensation, benefits, and all other
terms and conditions of employment. If you accept a position at this hotel,
you will be employed by a franchisee and not by Marriott International,
Inc.
The Role:
THIS JOB IS LOCATED
IN KANANASKIS, AB. SUBSIDIZED STAFF HOUSING IS AVAILABLE.
Experience
the Kananaskis Mountain Lodge here:
rel="nofollow" target="_blank">https://vimeo.com/261927699
As Director of Front Office, you will have oversight of our Front Desk, Bell
Team, Switchboard, Concierge and Inhouse Reservations. This role reports to
the Director of Rooms and is accountable for the people, quality and financial
results of the Front Office Department.
Delivering positive results with our Guest Services scores is paramount to
the success of this position. The Director of Front Office position
is considered a Department Head position within the hotel with a strong
background in managing leaders, and several departments are required to
be successful in this role. We commit to giving you the authority and resources
required to be successful; achieving excellence is up to you.
Job Duties:
- Oversee daily Front Office
operations, including room assignments, billing accuracy, cashier balancing,
credit compliance, and direct billing processes. - Ensure Standard
Operating Procedures (SOPs) are current, team members are trained, and standards
are consistently executed. - Act as Manager on Duty during peak periods
or in the absence of senior leadership. - Demonstrate a strong
understanding of operational demands across all Front Office departments
by proactively planning labor schedules based on occupancy, group activity,
business trends, and guest flow, ensuring the operation is consistently prepared
to meet service expectations and changing business needs. - Support
upselling initiatives throughout the guest journey, ensuring team members
are trained to identify opportunities that enhance the guest experience, drive
incremental revenue, and support Marriott Bonvoy loyalty objectives.
- Maintain a visible presence throughout the operation, delivering exceptional
first impressions, supporting revenue optimization, ensuring picture-perfect
presentation of guest and back-of-house areas, and addressing operational
shortfalls through clearly communicated expectations, real-time coaching,
and accountability. - Lead, mentor, and develop the Front Office
leadership team by providing coaching, feedback, resources, and clear
performance expectations while fostering a culture of continuous learning,
engagement, empowerment, and accountability. - Drive efficient
recruitment, onboarding, training, retention, succession planning,
and consistent execution of service standards, creating an environment
that attracts top talent and supports long-term career development within
Pomeroy Lodging. - Build strong cross-functional relationships
and maintain effective communication with all hotel departments to ensure
seamless operations, alignment on Front Office priorities, and exceptional guest
service through collaborative problem-solving. - Assist in
the preparation, execution, and ongoing management of annual budgets, capital
expenditures, labor forecasts, and operating expenses while driving productivity
and achieving financial performance goals. - Promote a safe and healthy
work environment by leading by example, reporting hazards, maintaining safety
standards, and ensuring all team members understand and follow emergency
procedures and crisis management protocols. - Represent the Front Office
department in hotel-wide meetings, committees, and special projects, ensuring
assigned initiatives are completed accurately, on time, and in alignment
with the organization's core values and operational priorities. - Thrive
in a fast-paced environment with a high level of interaction with guests,
employees, and stakeholders, effectively managing competing priorities,
resolving guest and employee concerns, and leading a culture of service
excellence
Employment Experience and Educational
Requirements:
- Post-secondary degree or diploma
in Hospitality Management, Business Administration, or a related field
is considered an asset. - Excellent verbal and written communication
skills. - Minimum of 3 years of management experience in Front Office
operations within the hospitality industry. - Comfortable with technology
and open to new learning. - Strong background in Front Office Operations
including Front desk, Concierge, and Guest services. - Previous
experience in premium, luxury, or full-service hospitality is preferred.
- Strong Opera Knowledge preferred.
- Proven track record in building
and developing leaders & teams.
Physical
Demands:
- Required to stand and walk for extended periods
throughout the shift. - Frequent use of computer, keyboard, mouse
and other office equipment requiring hand and finger dexterity to complete
tasks. - Ability to view a computer screen for prolonged periods.
- Flexibility to work varied shifts, including mornings, evenings, weekends
and holidays based on business levels.
Amazing
Perks: Marriott Employee Travel program providing you with discounted
room rates and food and beverage discounts at any of Marriott’s chain of hotels.
Personal days: 5 per year after 90 days of continued full-time employment.
Eligible for three (3) weeks of paid vacation annually.
Food and Beverage discounts at ALL 6 of our dining outlets. Growth
and development opportunities, both personal and professional. Onsite staff
accommodations including an employee gym. One meal per day in our employee
cafeteria (taxable benefit) Discounts on activities offered through our
Activities Committee: Skydiving, Yoga, rafting, to name a few. Shuttle access
to Calgary and Canmore.
Health and Wellness benefits (some restrictions may apply). Discounted access
to our Nordic Spa* Discounted Ski Pass and Golf rates* Kananaskis Parks
Pass.
This company is an equal opportunity
employer.
frnch1
The Autograph Collection is
a growing collection of four and five-star independent hotels, each offering
unique and memorable experiences. Each hotel is thoughtfully chosen for its
quality, originality, bold character, and ability to offer today’s traveler
a range of unique experiences suited to their individual sense of style
and adventure. All Autograph Collection hotels look to attract
The Individualist, the brand's target consumer. The Individualist is someone
who uses travel as an opportunity to add to their personal narrative –
in essence they are hand selecting our hotels whether for personal or corporate
travel because it is much more than simply a place to rest.
In joining Autograph Collection, you join a portfolio of brands with Marriott
International. Be where you can do your best work, begin your
purpose, belong to an amazing global team, and become the best
version of you.
