Description
face="font-size:1.0pt;">Summary:
Who We Are
White
Lodging develops and operates a portfolio of award-winning, premium-brand
hotels, rooftop bars, and restaurants in some of the country’s best cities
to live. We know that the hospitality business, like life, is about how you make
people feel. As the Director of Front Office, you’ll lead a team dedicated
to delivering exceptional guest service from check-in to departure. You
will drive key performance metrics across the front office, manage associate
engagement, and uphold brand standards while fostering a positive work
environment.
Responsibilities:
What You’ll Do
- Oversee Front Desk, PBX, Bell,
and Concierge operations to ensure seamless guest service
delivery. - Develop and implement department strategies that improve
financial performance and guest satisfaction. - Lead and mentor front
office leadership team, including coaching, performance evaluations,
and associate development. - Ensure adherence to White Lodging policies
and procedures, guest service standards, and brand
requirements. - Collaborate with other departments to drive alignment
and communication for an optimal guest experience. - Monitor and analyze
guest service scores and implement corrective actions to continuously improve
results.
What You’ll Bring
- Previous front office leadership experience, preferably in
a full-service hotel environment. - Strong communication
and problem-solving skills with a focus on guest and associate
satisfaction. - Ability to develop and motivate teams while managing
multiple operational priorities. - Experience with hotel systems (PMS,
POS) and strong understanding of front office procedures. - Proven ability
to drive performance results and uphold hospitality standards.
Other information:
What
You Can Look Forward To
- Day 1 Medical, Dental and Vision
insurance - Paid Parental Leave
- Vacation/Paid Time Off (PTO)
with rollover - 401(k) with company match
- Complimentary wellness
tools - Unlimited referral bonuses
- Leadership development
opportunities - Tuition reimbursement
- Discounts on hotel rooms,
dining, and other travel/entertainment experiences - Multiple hotels
in each market = more opportunities
Compensation starts at $70,000 per year plus bonus
opportunites
Additional Information: This hotel is owned and operated
by an independent franchisee.
The franchisee is a separate company and a separate employer from Marriott
International, Inc. and its subsidiary companies (collectively, “Marriott”).
The franchisee solely controls all aspects of the hotel’s employment policies
and practices, including hiring, termination, discipline, staffing,
compensation, benefits, and all other terms and conditions of employment. If
you apply for this position, Marriott will have no involvement in the selection
process. Your application information will not be provided to or accessible
by Marriott. If you accept a position at this hotel, you will be employed by
a franchisee, not Marriott.
