Director of Guest Experience

START YOUR JOURNEY
WITH US

JW Marriott Marquis Hotel Dubai welcomes
you to the heart of the city's lively downtown district with modern luxury
and award-winning service. Soaring above Sheikh Zayed Road, our bustling
and dynamic 5-star hotel is one of the tallest in the world, consisting of two
towers with 1608 rooms and boasts awe-inspiring views of the water and Dubai
cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center
before easing tired muscles with a massage at Saray Spa. Sample the flavors
of the world at our 10 restaurants and lounges, which offer Japanese, Italian,
Indian and Thai cuisine. For those planning an event in downtown Dubai, UAE our
hotel offers 80,000 square feet of adaptable space, including a striking
ballroom and outdoor venues.

Explore, Dubai Mall, Burj Khalifa and Dubai Opera which are all minutes
away.

LOVE WHAT YOU DO EVEN MORE

At JW Marriott®, treating guests exceptionally starts with the way
we treat our associates. Because we believe it takes people who genuinely love
what they do to create a truly extraordinary experience.

Here at JW Marriott Marquis Dubai, we are looking for talented
individuals, to join our amazing family and in return we are able to offer
you the following:

• An amazing career opportunity
  to not just work with us but open opportunities worldwide with our extensive
  portfolio of hotels.
• Learning opportunities with some
  of the best professionals the region has to offer.
• We aim
  to promote our associates within as soon as the opportunity arises, so we hope
  to see you progress your career in line with our training and promotion
  schedule.
• A competitive salary with excellent benefits
  which include accommodation, meals on duty, Transportation, and:
  
  
  • World class training and development, including leadership
    development.
  • Recognition programs.
  
  
  • Discounted accommodation in over 8,000 hotels all over the world. Yes,
    8,000!
  • Discounted food & drink in all our restaurants
    and bars.
  • Discounts for your friends
    and family.
  • Unlimited career opportunities
    (Internationally and locally)
  • Medical and Life
    insurance
• Amazing support to ensure you
  have all the tools you require to complete your day-to-day tasks.

OUR EXPECTATIONS FROM THE ROLE:

Experience:

• Previous experience in similar
  role preferred

Skills and Knowledge

• Strong Communication skills (verbal, listening, writing)


• Innovative
• Pro-active and reliable


• Able to work alone and within a team

Education or Certification

• Good level
  of English essential

SPECIFIC
DUTIES:

The following are specific responsibilities
and contributions critical to the successful performance of
the position:

Leading Guest Experience and Guest
Services Teams

• Utilizes interpersonal
  and communication skills to lead, influence, and encourage others; advocates
  sound financial/business decision making; demonstrates honesty/integrity; leads
  by example.
• Encourages and builds mutual trust, respect,
  and cooperation among team members.
• Serves as a role model
  to demonstrate appropriate behaviors.
• Supervises
  and manages employees. Manages all day-to-day operations. Understands employee
  positions well enough to perform duties in employees' absence.


• Establishes and maintains open, collaborative relationships
  with employees and ensures employees do the same within the team.


• Ensures recognition of employees is taking place across areas
  of responsibility.
• Communicates performance expectations
  in accordance with job descriptions for each position and monitors
  progress.
• Celebrates successes and publicly recognizes
  the contributions of team members.
• Maintaining Guest
  experience and Front Office Goals
• Achieves and exceeds
  goals including performance goals, budget goals, team goals, etc.


• Manages day-to-day operations, ensuring the quality, standards
  and meeting the expectations of the customers on a daily basis.


• Develops specific goals and plans to prioritize, organize,
  and accomplish your work.
• Keeps Guest Experience and Guest
  Services teams focused on the critical components of operations to drive guest
  satisfaction and the desired financial results.
• Conducts
  department meetings and continually communicates a clear and consistent message
  regarding the Guest Experience goals to produce desired results.


• Reviews staffing levels to ensure that guest service, operational
  needs and financial objectives are met.
• Understands
  the impact of Guest experience on the Front Office operations and in turn
  the rooms area and overall property financial goals.


• Manages department controllable expenses to achieve or exceed budgeted
  goals.

Managing Projects
and Policies

• Ensures compliance
with all Front Office policies, standards and procedures.

•
Ensures property policies are administered fairly and consistently, disciplinary
procedures and documentation are completed according to Standard and Local
Operating Procedures (SOPs and LSOPs) and support the Peer Review
Process.

Managing and Conducting Human Resource
Activities

• Identifies
the developmental needs of others and coaching, mentoring, or otherwise helping
others to improve their knowledge or skills.

• Provides
guidance and direction to subordinates, including setting performance standards
and monitoring performance.

• Establishes challenging,
realistic and obtainable goals to guide operation and performance.

• Solicits employee feedback, utilizes an “open door” policy,
and reviews employee satisfaction results to identify and address employee
problems or concerns.

• Ensures employees are treated fairly
and equitably.

• Manages employee progressive discipline
procedures for guest experience and guest services associates.

• Administers the performance appraisal process for direct report
managers.

• Interviews and hires managers and hourly
employee team members with the appropriate skills and in a timely manner to meet
the business needs of the operation

MANAGEMENT
COMPENTENCIES:

• Leadership


• Managing Execution
• Building
  Relationships
• Generating Talent and Organizational
  Capability
• Learning and Applying Professional
  Expertis

In joining Marriott Hotels, you join a portfolio
of brands with Marriott International. Be where you can do your
best work, begin your purpose, belong to
an amazing global team, and become the best version of you.

Marriott International is an equal opportunity employer.

We believe in hiring a diverse workforce and sustaining an inclusive,
people-first culture. We are committed to non-discrimination on any protected
basis, such as disability and veteran status, or any other basis covered under
applicable law.

JW Marriott is part of Marriott
International's luxury portfolio and consists of more than 100 beautiful
properties in gateway cities and distinctive resort locations around the world.
JW believes our associates come first. Because if you’re happy, our guests
will be happy. JW Marriott associates are confident, innovative, genuine,
intuitive, and carry on the legacy of the brand’s namesake and company founder,
J.Willard Marriott. Our hotels offer a work experience unlike any other, where
you’ll be part of a community and enjoy true camaraderie with a diverse group
of co-workers.

JW creates opportunities for training, development, recognition and most
importantly, a place where you can pursue your passions in a luxury environment
with a focus on holistic well-being. Treating guests exceptionally starts
with the way we take care of our associates. That’s The JW Treatment™.
In joining JW Marriott, you join a portfolio of brands with Marriott
International. Be where you can do your best work,​ begin your
purpose, belong to an amazing global​ team, and become the best
version of you.