Director of Housekeeping

JOB SUMMARY

Manages housekeeping functions and staff on a daily basis to ensure property
guest rooms, public space and employee areas are clean and well maintained.
Directs and works with team to successfully execute all housekeeping operations.
Strives to continually improve guest and employee satisfaction and maximize
the financial performance of the department. Responsible for inspecting areas
of responsibilities and following up with a plan for improving results.

CANDIDATE PROFILE

Education
and Experience

• High school diploma or GED; 3 years experience
in housekeeping or related professional area.

OR

• 2-year degree
from an accredited university in Hotel and Restaurant Management, Hospitality,
Business Administration, or related major; 3 years experience in housekeeping
or related professional area.

CORE WORK
ACTIVITIES

Managing Housekeeping Operations
and Budgets

• Ensures compliance with all housekeeping policies,
standards and procedures.

• Understands the importance of department’s
operation on the overall property financial goals and educates staff on details
as appropriate.

• Reviews staffing levels to ensure the guest service,
operational needs and financial objectives are met.

• Obtains list
of rooms to be cleaned immediately and list of prospective check-outs
or discharges to prepare work assignments.

• Inventories stock to ensure
adequate supplies.

• Supervises an effective inspection program for all
guestrooms and public space.

• Understands the impact of department’s
operations on the overall property financial goals and objectives and manages
to achieve or exceed budgeted goals.

• Ensures all employees have proper
supplies, equipment and uniforms.

• Communicates areas that need
attention to staff and follows up to ensure understanding.

• Supervises
daily housekeeping shift operations and ensures compliance with all housekeeping
policies, standards and procedures.

• Participates in departmental
meetings and continually communicates a clear and consistent message regarding
the departmental goals to produce desired results.

Conducting Human Resources Activities

• Uses all
available on the job training tools to train new room attendants and provide
follow-up training as necessary.

• Establishes and maintains open,
collaborative relationships with employees and ensures employees do the same
with them.

• Schedule employees to business demands and for tracks
employee time and attendance.

• Ensures employees understand expectations
and parameters.

• Ensures property policies are administered fairly
and consistently, disciplinary procedures and documentation are completed
according to policy.

• Observes service behaviors of employees
and provides feedback to individuals.

• Ensures employee recognition
is taking place on all shifts.

• Solicits employee feedback, utilizes
an “open door” policy, and reviews employee satisfaction results to identify
and address employee problems or concerns.

• Participates in employee
progressive discipline procedures.

• Review employee satsifaction
results.

• Participates in interviewing and hiring of team members
with the appropriate skills.

Ensuring Exceptional
Customer Service

• Sets a positive example for guest
relations.

• Participates in the development and implementation
of corrective action plans to improve guest satisfaction.

• Empowers
employees to provide excellent customer service.

• Emphasizes guest
satisfaction during all departmental meetings and focuses on continuous
improvement.

• Responds to and handles guest problems and complaints.

• Strives to improve service performance.

Every day, we set
the standard for rare and special luxury service the world over and pride
ourselves on delivering excellence in the care and comfort of our
guests.

Your role will be to ensure that the “Gold Standards”
of The Ritz-Carlton are delivered graciously and thoughtfully every day.
The Gold Standards are the foundation of The Ritz-Carlton and are what guides
us each day to be better than the next. It is this foundation and our belief
that our culture drives success by which The Ritz Carlton has earned
the reputation as a global brand leader in luxury hospitality. As part of our
team, you will learn and exemplify the Gold Standards, such as our Employee
Promise, Credo and our Service Values.

And our promise to you is that we offer the chance to be proud of the work
you do and who you work with.

In joining The Ritz-Carlton,
you join a portfolio of brands with Marriott International. Be where
you can do your best work, begin your purpose, belong to
an amazing global team, and become the best version
of you.