Director of Information & Technology

JOB SUMMARY

In addition to the functions of a property systems manager, the Director
of property Technology manages a revenue-generating function in a large property
or multiple properties with a shared infrastructure. Works with property
management and Regional IR leadership to participate in the acquisition
of technology services for guests through an understanding of the properties
specific business/customer base (i.e., convention). Provides strategic
leadership for IR services surrounding initiatives and projects and coordinates
with regional IR leadership on systems/services to enhance services in
a specific property. May have direct reports (property systems manager, property
systems technicians) or direct work of on-site shared services staff.

CANDIDATE PROFILE

Education
and Experience

• BS/BA or equivalent work experience.

Additionally, 5-7 years’ experience in like position.

• System-related
professional certifications preferred.

• Previous management experience
and demonstrated matrix management skills

• Experienced in network
hardware, desktop, peripherals, protocols, communications, operating systems
and Marriott internal applications (MARSHA, PMS, NGS, SFA, etc.)

CORE WORK ACTIVITIES

Managing
Projects and Policies

• Functions as on-site project manager
who plans and manages both new systems and system upgrades for property
site.

• Performs assessments of needs ensuring compliance with budget,
standards.

• Determines priorities, schedules, plans and necessary
resources to ensure completion of property projects on schedule and according
to specification.

• Prepares project plans and monitors on-site.

•
Coordinates multiple-vendor projects.

• Verifies compliance
to technology-related vendor contracts.

• Responsible for property
compliance with appropriate Marriott International Policy and Information
Security Manual. Accountable to take action to address deficiencies. Determines
solutions and implements per SOP.

• Provides timely, accurate,
and detailed status reports as requested.

Meeting
Technology Needs

• Evaluates and makes recommendations regarding
technology/asset life-cycles. Verifies that necessary property is properly
equipped in terms of PCs, hardware, servers, etc.

• Foresees, identifies
and resolves system(s) performance problems.

• Certifies software
applications for use at property.

• Creates and verifies implementation
of disaster recovery and business continuity plans as they relate
to technology.

• Verifies property’s technology assets are secure
and maintained in accordance with Marriott International policies
and standards.

• Possesses advanced knowledge in the areas of data
communications, desktop support, and servers/networks. Uses knowledge to solve
2nd level support issues and train/develop junior staff.

• Verifies
availability of current documentation for cabling, network systems,
and applications exist.

• Reviews networks’ performance and performs
design/re-design as needed to meet property needs.

• Verifies
that periodic inventories of applications and hardware are conducted.

Forecasting and Complying with Financial Parameters

• Analyzes, communicates and implements property strategy to drive technology
revenue and contribute to property’s overall business success.

• Manages
technology profit and loss.

Responsible for monitoring and controlling all technology-impacted revenues
and expenses generated by the property including, but not limited
to: telecommunications, HSIA, business center technologies and A/V.

•
Verifies that property management has realistically budgeted CAPEX
and department operating budgets based on anticipated IT projects and property
support/needs requirements.

• Advises and verifies that property
management has adequately addressed technology needs in short- and long-term
planning.

• Reviews vendor proposals and selects appropriate vendor
for technologies/hardware.

Building Successful
Relationships

• Communicates IR standards and best
practices.

• Is expected to present proposals, analyses, projects,
cost-models, etc. in a well- written and/or verbally articulate manner.

•
Is viewed as a credible leader by subordinates, peers, and senior
management.

• Provides exceptional customer service.

Managing and Conducting Human Resource Activities

•
May have direct management responsibility for property-based system managers
and technicians. Provides work direction to cluster--based systems technicians
and managers.

• Responsible for hiring, training, development,
compensation, performance management of direct reports.

Additionally, provides performance feedback to Area System Manager on cluster
support positions.

JW Marriott is part
of Marriott International's luxury portfolio and consists of more than 100
beautiful properties in gateway cities and distinctive resort locations around
the world. JW believes our associates come first. Because if you’re happy, our
guests will be happy.

JW Marriott associates are confident, innovative, genuine, intuitive, and carry
on the legacy of the brand’s namesake and company founder, J.Willard Marriott.
Our hotels offer a work experience unlike any other, where you’ll be part of
a community and enjoy true camaraderie with a diverse group of co-workers. JW
creates opportunities for training, development, recognition and most
importantly, a place where you can pursue your passions in a luxury environment
with a focus on holistic well-being. Treating guests exceptionally starts
with the way we take care of our associates. That’s The JW Treatment™.

In joining JW Marriott, you join a portfolio of brands with Marriott
International. Be where you can do your best work,​ begin your
purpose, belong to an amazing global​ team, and become the best
version of you.