Director of Loss Prevention

JOB SUMMARY

Manages security/loss prevention operations on a daily basis. Areas
of responsibilities include protection of property assets, employees, guests
and property, accident and fire prevention and response. Ensures that all areas
of the property are safe and secure. Maintains logs, certifications
and documents required by law and Standard Operating Procedures. Strives
to continually improve guest and employee satisfaction while maximizing
the financial performance of the department.

CANDIDATE
PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the security/loss
prevention or related professional area.

OR

• 2-year degree
from an accredited university in Criminal Justice or related major; 2 years
experience in the security/loss prevention or related professional area.

CORE WORK ACTIVITIES

Managing
Security/Loss Prevention Operations

• Assists in the development
and implementation of emergency procedures.

• Conducts investigation
of all losses of property assets and refers to proper management
for disposition.

• Deploys security staff to effectively monitor
and protect property assets.

• Comply with all Corporate Loss Prevention
safety and security management guidelines and procedures.

• Conduct
periodic patrols of entire property and parking areas.

• Recognize
success across areas of responsibility.

• Handles complaints, settling
disputes, and resolving grievances and conflicts, or otherwise negotiating
with others.

• Identifies and makes recommendations for minimizing
physical hazards and unsafe work practices.

• Implements action plans
to monitor and control risk.

• Maintains required reports
and documentation regarding patrols of property and parking areas.

•
Provides means for obtaining necessary medical attention on a timely basis.

Leading Security/Loss Prevention Teams

•
Attends pre- and post-convention and weekly forecast meetings to understand
group needs and gather critical information to communicate to Loss Prevention
officers.

• Celebrates successes by publicly recognizing
the contributions of team members.

• Communicates the importance
of safety procedures, detailing procedure codes, ensuring employee understanding
of safety codes, monitoring processes and procedures related to safety.

•
Encourages and builds mutual trust, respect, and cooperation among team
members.

• Identifies the developmental needs of others and coaching,
mentoring, or otherwise helping others to improve their knowledge or skills.

• Provides guidance and direction to subordinates, including setting
performance standards and monitoring performance.

• Provides personal
assistance, medical attention, emotional support, or other personal care
to others such as coworkers, customers, or patients.

• Serves as a role
model to demonstrate appropriate behaviors.

• Solicits employee feedback,
utilizes an "open door" policy and reviews employee satisfaction results
to identify and address employee problems or concerns.

• Strives
to improve service performance.

• Utilizes interpersonal
and communication skills to lead, influence, and encourage others; advocates
sound financial/business decision making; demonstrates honesty/integrity; leads
by example.

Ensuring Exceptional Customer
Service

• Displays leadership in guest hospitality, exemplifies
excellent customer service and creates a positive atmosphere for guest
relations.

• Empowers employees to provide excellent customer
service.

• Meet quality standards and customer expectations on a daily
basis.

• Incorporates guest safety and satisfaction as a component
of departmental meetings with a focus on continuous improvement.

Conducting Human Resources Activities

•
Assists in minimizing cost of accident claims through aggressive claims
management.

• Brings issues to the attention of Human Resources
as necessary.

• Completes proper documentation and reports all employee
accident and general liability incidents to Claims Reporting Service.

•
Conducts hourly employee performance appraisals according to Standard Operating
Procedures.

• Complete disciplinary procedures and documentation
according to Standard and Local Operating Procedures (SOPs and LSOPs)
and support the Peer Review Process.

• Administer property policies
fairly and consistently.

• Maintain first aid and CPR certifications
required for Loss Prevention officers.

• Handles guest problems
and complaints.

• Identifies the educational needs of others, developing
formal educational or training programs or classes, and teaching or instructing
others.

• Provides services that are above and beyond for customer
satisfaction and retention.

Additional
Responsibilities

• Analyzes information and evaluating results
to choose the best solution and solve problems.

• Develops and maintains
a working relationship with local law enforcement authorities.

• Informs
and/or updates the executives, the peers and the subordinates on relevant
information in a timely manner.

• Provides information to supervisors,
co-workers, and subordinates by telephone, in written form, e-mail, or
in person.