Director of Loss Prevention

JOB SUMMARY

Manages security operations on a daily basis. Areas of responsibilities
include the protection and safety of property assets, employees, guests
and property, accident and fire prevention and response. Ensures that all areas
of the property are safe and secure. Maintains logs, certifications
and documents required by law and Standard Operating Procedures. Strives
to continually improve guest and employee satisfaction while maximizing
the financial performance of the department.

CANDIDATE
PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the security/loss
prevention or related professional area.

OR

• 2-year degree
from an accredited university in Criminal Justice or related major; 2 years
experience in the security/loss prevention or related professional area.

CORE WORK ACTIVITIES

Managing
Security Operations

• Assists in the development
and implementation of emergency procedures.

• Recommends follow-up action
for security breaches.

• Conducts investigation of all losses of property
assets and refers to proper management for disposition.

• Deploys
security staff to effectively monitor and protect property assets.

•
Comply with all Corporate Security safety and security management guidelines
and procedures.

• Completes proper documentation and reports all employee
accident and general liability incidents to Claims Reporting Service.

•
Conduct periodic patrols of entire property and parking areas.

•
Recognize success across areas of responsibility.

• Handles guest
problems and complaints, settling disputes, and resolving grievances
and conflicts, or otherwise negotiating with others.

• Identifies
and makes recommendations for minimizing physical hazards and unsafe work
practices.

• Implements action plans to monitor and control risk.

• Maintains required reports and documentation regarding patrols of property
and parking areas.

• Provides means for obtaining necessary medical
attention on a timely basis.

• Conducts hourly employee performance
appraisals according to Standard Operating Procedures.

• Identifies
the educational needs of others, developing formal educational or training
programs or classes, and teaching or instructing others.

• Complete
disciplinary procedures and documentation according to Standard and Local
Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

• Maintain first aid and CPR certifications required for Security
officers.

• Implements local authority requirement for security
and safety.

Leading Security Teams

•
Attends pre- and post-convention and weekly forecast meetings to understand
group needs and gather critical information to communicate to security
officers.

• Celebrates successes by publicly recognizing
the contributions of team members.

• Communicates the importance
of safety procedures, detailing procedure codes, ensuring employee understanding
of safety codes, monitoring processes and procedures related to safety.

•
Utilizes interpersonal and communication skills to lead, influence,
and encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Solicits employee
feedback, utilizes an "open door" policy and reviews employee satisfaction
results to identify and address employee problems or concerns.

•
Encourages and builds mutual trust, respect, and cooperation among team
members.

• Identifies the developmental needs of others and coaching,
mentoring, or otherwise helping others to improve their knowledge or skills.

• Provides guidance and direction to subordinates, including setting
performance standards and monitoring performance.

• Provides personal
assistance, medical attention, emotional support, or other personal care
to others such as coworkers, customers, or patients.

• Serves as a role
model to demonstrate appropriate behaviors.

Ensuring
Exceptional Customer Service

• Displays leadership in guest
hospitality, exemplifies excellent customer service and creates a positive
atmosphere for guest relations.

• Empowers employees to provide excellent
customer service.

• Meet quality standards and customer expectations on
a daily basis.

• Incorporates guest safety and satisfaction as
a component of departmental meetings with a focus on continuous improvement.

• Provides services that are above and beyond for customer satisfaction
and retention.

Conducting Human Resources
Activities

• Assists in minimizing cost of accident claims
through aggressive claims management.

• Brings issues to the attention
of Human Resources as necessary.

• Strives to improve service
performance.

• Administer property policies fairly and consistently.

Additional Responsibilities

• Analyzes
information and evaluating results to choose the best solution and solve
problems.

• Develops and maintains a working relationship with local law
enforcement authorities.

• Informs and/or updates the executives,
the peers and the subordinates on relevant information in a timely manner.

• Provides information to supervisors, co-workers, and subordinates
by telephone, in written form, e-mail, or in person.

• Provides guidance
in setting health and safety policies and standards.

JW Marriott is part of Marriott International's luxury portfolio
and consists of more than 100 beautiful properties in gateway cities
and distinctive resort locations around the world. JW believes our associates
come first. Because if you’re happy, our guests will be happy. JW Marriott
associates are confident, innovative, genuine, intuitive, and carry on
the legacy of the brand’s namesake and company founder, J.Willard Marriott.

Our hotels offer a work experience unlike any other, where you’ll be part of
a community and enjoy true camaraderie with a diverse group of co-workers. JW
creates opportunities for training, development, recognition and most
importantly, a place where you can pursue your passions in a luxury environment
with a focus on holistic well-being. Treating guests exceptionally starts
with the way we take care of our associates. That’s The JW Treatment™.
In joining JW Marriott, you join a portfolio of brands with Marriott
International. Be where you can do your best work,​ begin your
purpose, belong to an amazing global​ team, and become the best
version of you.