Director of Loss Prevention

JOB SUMMARY

Manages
security operations on a daily basis. Areas of responsibilities include
the protection and safety of property assets, employees, guests and property,
accident and fire prevention and response. Ensures that all areas of
the property are safe and secure. Maintains logs, certifications and documents
required by law and Standard Operating Procedures. Strives to continually
improve guest and employee satisfaction while maximizing the financial
performance of the department.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED;
4 years experience in the security/loss prevention or related professional
area.

OR

• 2-year degree from an accredited university in Criminal
Justice or related major; 2 years experience in the security/loss prevention
or related professional area.

CORE WORK ACTIVITIES

Managing Security Operations

• Assists in
the development and implementation of emergency procedures.

• Recommends
follow-up action for security breaches.

• Conducts investigation of all
losses of property assets and refers to proper management for disposition.

• Deploys security staff to effectively monitor and protect property
assets.

• Comply with all Corporate Security safety and security
management guidelines and procedures.

• Completes proper documentation
and reports all employee accident and general liability incidents to Claims
Reporting Service.

• Conduct periodic patrols of entire property
and parking areas.

• Recognize success across areas
of responsibility.

• Handles guest problems and complaints, settling
disputes, and resolving grievances and conflicts, or otherwise negotiating
with others.

• Identifies and makes recommendations for minimizing
physical hazards and unsafe work practices.

• Implements action plans
to monitor and control risk.

• Maintains required reports
and documentation regarding patrols of property and parking areas.

•
Provides means for obtaining necessary medical attention on a timely basis.

• Conducts hourly employee performance appraisals according to Standard
Operating Procedures.

• Identifies the educational needs of others,
developing formal educational or training programs or classes, and teaching
or instructing others.

• Complete disciplinary procedures
and documentation according to Standard and Local Operating Procedures (SOPs
and LSOPs) and support the Peer Review Process.

• Maintain first aid
and CPR certifications required for Security officers.

• Implements local
authority requirement for security and safety.

Leading
Security Teams

• Attends pre- and post-convention and weekly forecast
meetings to understand group needs and gather critical information
to communicate to security officers.

• Celebrates successes by publicly
recognizing the contributions of team members.

• Communicates
the importance of safety procedures, detailing procedure codes, ensuring
employee understanding of safety codes, monitoring processes and procedures
related to safety.

• Utilizes interpersonal and communication skills
to lead, influence, and encourage others; advocates sound financial/business
decision making; demonstrates honesty/integrity; leads by example.

•
Solicits employee feedback, utilizes an "open door" policy and reviews employee
satisfaction results to identify and address employee problems or concerns.

• Encourages and builds mutual trust, respect, and cooperation among team
members.

• Identifies the developmental needs of others and coaching,
mentoring, or otherwise helping others to improve their knowledge or skills.

• Provides guidance and direction to subordinates, including setting
performance standards and monitoring performance.

• Provides personal
assistance, medical attention, emotional support, or other personal care
to others such as coworkers, customers, or patients.

• Serves as a role
model to demonstrate appropriate behaviors.

Ensuring
Exceptional Customer Service

• Displays leadership in guest
hospitality, exemplifies excellent customer service and creates a positive
atmosphere for guest relations.

• Empowers employees to provide excellent
customer service.

• Meet quality standards and customer expectations on
a daily basis.

• Incorporates guest safety and satisfaction as
a component of departmental meetings with a focus on continuous improvement.

• Provides services that are above and beyond for customer satisfaction
and retention.

Conducting Human Resources Activities

• Assists in minimizing cost of accident claims through aggressive claims
management.

• Brings issues to the attention of Human Resources
as necessary.

• Strives to improve service performance.

•
Administer property policies fairly and consistently.

Additional Responsibilities

• Analyzes information
and evaluating results to choose the best solution and solve problems.

•
Develops and maintains a working relationship with local law enforcement
authorities.

• Informs and/or updates the executives, the peers and
the subordinates on relevant information in a timely manner.

• Provides
information to supervisors, co-workers, and subordinates by telephone,
in written form, e-mail, or in person.

• Provides guidance in setting
health and safety policies and standards.