Director of Operations
Negotiable
Location
Canada, Victoria
Job Description
Additional Information:
This hotel is owned and operated by an independent franchisee,
Malak Holdings.
The franchisee is a separate company and a separate employer from Marriott
International, Inc. The franchisee solely controls all aspects of the hotel’s
employment policies and practices, including hiring, firing, discipline,
staffing, compensation, benefits, and all other terms and conditions
of employment. If you accept a position at this hotel, you will be employed by
a franchisee and not by Marriott International, Inc.
style="font-style:normal; font-weight:400"> The
Westin Bear Mountain
Golf Resort & Spa is seeking an experienced and inspiring
Director of Operations to support the overall daily operations
of the hotel and provide direct oversight of key guest-facing departments,
including Front Office, Food and Beverage operations, and Spa
services.
style="font-style:normal; font-weight:400"> This leadership role is responsible
for ensuring that all areas operate efficiently and profitably while remaining
aligned with Westin brand standards, service expectations, and hotel ownership’s
objectives.
style="font-style:normal; font-weight:400"> Working closely with department
heads and frontline teams, the Director of Operations will help deliver
a consistent and elevated guest experience while maintaining strong operational
controls, associate engagement, and service excellence.
style="font-style:normal; font-weight:400">
The successful candidate will demonstrate excellent
leadership, communication, problem-solving, and organizational skills and
must be available to work a flexible schedule, including evenings, weekends,
and holidays, as business needs require.
Hotel Front Office Oversight
style="font-style:normal; font-weight:400">
• Oversee day-to-day hotel operations to ensure smooth
coordination between departments, including Front Office, Housekeeping, Food
and Beverage, Spa, Maintenance, Horticulture, and other guest service
areas.
• Oversee the Front
Office Manager to ensure proper operational procedures, brand standards,
and room rate strategies are being followed.
• Ensure Housekeeping standards are met and productivity goals
for the department are established and maintained.
style="font-style:normal; font-weight:400"> • Monitor guest satisfaction scores,
online reviews, service recovery efforts, and internal quality audits.
style="font-style:normal; font-weight:400"> • Ensure all departments maintain
a high level of cleanliness, safety, presentation, and operational
readiness.
• Conduct
regular property walks to identify service, maintenance, cleanliness, and guest
experience opportunities.
• Assist in preparing and managing operational budgets, forecasts, labor
controls, and departmental expense reviews.
• Promote a culture of accountability, teamwork,
professionalism, and proactive guest service.
style="font-style:normal; font-weight:400">
Food and Beverage Oversight
style="font-style:normal; font-weight:400">
• Provide leadership and operational oversight for all Food
and Beverage outlets.
•
Ensure Food and Beverage operations meet revenue, profitability, service,
quality, and guest satisfaction goals.
• Partner with the Executive Chef, Food and Beverage Manager,
Banquet Manager, and other leaders to maintain menu quality, service standards,
cost controls, and operational efficiency.
• Monitor labor costs, food costs, beverage costs, inventory
controls, purchasing practices, and waste reduction initiatives.
style="font-style:normal; font-weight:400"> • Ensure compliance with health,
sanitation, liquor, food safety, and brand requirements.
style="font-style:normal; font-weight:400"> • Support banquet and event
execution to ensure timely setup, high-quality service, and successful client
experiences. • Identify
opportunities to grow Food and Beverage revenue through promotions, local
partnerships, upselling, improved outlet performance, and enhanced guest
experiences.
style="font-style:normal; font-weight:400"> Spa
Oversight
• Oversee Spa operations
to ensure a premium, wellness-oriented guest experience.
style="font-style:normal; font-weight:400"> • Work with the Spa Manager
to manage treatment quality, therapist scheduling, retail sales, inventory,
cleanliness, and guest satisfaction. • Monitor Spa revenue, utilization, labor productivity, retail
performance, treatment mix, and profitability.
style="font-style:normal; font-weight:400"> • Ensure all Spa team members follow
licensing requirements, safety protocols, service standards, and professional
conduct expectations. •
Collaborate with Sales, Marketing, Rooms, and Food and Beverage teams to create
integrated wellness experiences for hotel guests, groups, and local
customers.
style="font-style:normal; font-weight:400"> Leadership and Team
Management
• Recruit, train, coach,
and develop managers, supervisors, and frontline associates across assigned
departments.
• Set clear
performance expectations and hold teams accountable for service delivery,
productivity, and compliance.
• Conduct regular meetings with department leaders to review
performance, staffing, guest feedback, financial results, and operational
priorities.
style="font-style:normal; font-weight:400"> Financial and Business
Performance
• Monitor departmental
revenue, expenses, payroll, productivity, and profitability.
style="font-style:normal; font-weight:400"> • Review financial reports
and operational metrics to identify trends, risks, and opportunities.
style="font-style:normal; font-weight:400"> • Implement cost-control measures
while maintaining guest service quality and brand standards.
style="font-style:normal; font-weight:400"> • Support revenue-generating
initiatives across Rooms, Food and Beverage, Spa, meetings, and ancillary
services.
style="font-style:normal; font-weight:400"> Guest Experience and Brand
Standards
• Serve as a visible
leader in the hotel, engaging with guests, resolving concerns, and ensuring
service recovery is handled promptly and professionally.
style="font-style:normal; font-weight:400"> • Ensure compliance with Marriott
and Westin brand standards, quality assurance expectations, and guest experience
requirements. • Maintain
strong relationships with guests, group clients, vendors, local partners,
and ownership representatives, when appropriate.
style="font-style:normal; font-weight:400"> • Dental care • Vision care • Paid time off •
Complimentary access to the on-site gym • On-site parking
This
company is an equal opportunity
employer.
frnch1
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