CLS Position Summary
As
a member of the professional staff, contributes a high level of specialized
knowledge and skill in the Operations area to support department and/
or function objectives. Generally, works with considerable independence,
developing operating plans and related operational processes for own department
in alignment with broader business objectives.
Specific Job
Summary
The Director of Operations - Vietnam is responsible
for overseeing Rooms Operations, Food & Beverage Operations and Quality
Assurance for all hotel brands in the assigned Market. A key responsibility
is to ensure “pull through” of programs, processes and initiatives at
the property level. Specific areas of focus include operations troubleshooting,
working effectively with property management teams, technical training,
International Quality Assurance Program, pre-opening and support countdowns
in Vietnam, hotel conversions, effective F&B concepts, front office,
housekeeping, spa and recreation.
CANDIDATE
PROFILE
Education and Experience
- Generally, a professional position requiring significant knowledge
and experience in one or more disciplines and/ or business operations as well
as associate and/or organizational management experience. - College
degree and/ or relevant experience generally required. - 10 years
progressive work experience in the hotel industry with focus in Rooms/ F&B
Operations. - Proven experience in understanding contracts, presentation/
public speaking skills, International SOP’s, operations budgets and capital
budgets is essential. - Considerable work experience in Vietnam market
is essential.
CORE WORK
ACTIVITIES
CLS Expected Contribution
- Develops operating plans and workable business processes for own department
in alignment with function strategy. - Manages larger business processes
and/ or projects, setting priorities and measurable objectives, monitoring
and reporting on the process, progress and results. - Responds to, solves
and makes decisions on business requests that have broader department impact
and/ or moderate risk. Presents alternative solutions to business issues
by leveraging the broader organization. - Is responsible for own work
and contributing to team, department and/or business results.
May direct work of non-management staff. Typically influences work
of cross-functional or extended teams. - Assists more senior associates
in achieving business results by: - Acting in a consultative fashion
to implement programs impacting the broader organization. - Assisting
in the development and communication of broader organizational goals.
- Achieving results against budget within scope of responsibility.
- Taking calculated risks to move the department or team forward.
- Developing and using systems to organize and keep track of information.
- Balancing the interests of own group with the interests of
the organization. - Working with others to identify and remove barriers
to success. - Readily critiques own behavior to acknowledge mistakes
and improve future leadership performance and acts independently to improve
and increase skills and knowledge. - Performs other duties
as appropriate.
Specific Expected
Contribution
- Rooms Operations – assists hotel management
teams with the successful implementation of all initiatives and programs.
- Food & Beverage Operations – assists hotel management teams with
the successful implementation of all initiatives and programs. - Quality
Assurance – ensures all hotels understand and comply with company brand
standards and International Quality Assurance Program. Follows up with hotels
to drive guestVoice performance. Ensures brand standards are in place at all
hotels. - Food and Beverage Concepts – assists property management
with execution of restaurant/ bar concept documentation to ensure concept
integrity and significantly improve guest experience, revenues and profits.
- Food Safety – ensures property teams are fully fluent in all food safety
procedures and direct certification classes as required to meet needs of
the Area. - New Openings/ Conversions – assists in the coordination
of pre-opening, countdowns in TVCM, task force arrangements, 5SU and operations
technical training. - Assists in coordination of technical training
for Market. Coordinates task force as needed for problem properties.
- Ensures area hotels operate with respect to specific brand service
programs - Responds to complex or ambiguous situations without losing
focus of key hotel objectives. - Together with MPVP and ADOPs,
consistently recognizes and rewards outstanding associate performance
in improving area’s hotels performance and/ or customer satisfaction.
- Improves business results by leveraging shared resources and processes.
Also initiating revenue driving initiatives for F&B areas and spas.
- Uses technology effectively to communicate and influence throughout
the organization in a timely, high-impact manner. - Plays role
in continually developing and attracting new diverse, high-caliber talent
that makes a strong positive impact on the organization. - Looks outside
Marriott to identify and implement innovations that improve business
performance.
Marriott International is an equal
opportunity employer. We believe in hiring a diverse workforce and sustaining
an inclusive, people-first culture. We are committed to non-discrimination
on any protected basis, such as disability and veteran status, or any other
basis covered under applicable law.
Marriott International
is the world’s largest hotel company, with more brands, more hotels and more
opportunities for associates to grow and succeed. Be where you can
do your best work, begin your purpose, belong to an amazing
global team, and become the best version of you.
