Director of Outside Catering Sales

START YOUR JOURNEY
WITH US

JW Marriott Marquis Hotel Dubai welcomes you
to the heart of the city's lively downtown district with modern luxury
and award-winning service. Soaring above Sheikh Zayed Road, our bustling
and dynamic 5-star hotel is one of the tallest in the world, consisting of two
towers with 1608 rooms and boasts awe-inspiring views of the water and Dubai
cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center
before easing tired muscles with a massage at Saray Spa. Sample the flavors
of the world at our 10 restaurants and lounges, which offer Japanese, Italian,
Indian and Thai cuisine. For those planning an event in downtown Dubai, UAE our
hotel offers 80,000 square feet of adaptable space, including a striking
ballroom and outdoor venues.

Explore, Dubai Mall, Burj Khalifa and Dubai Opera which are all minutes
away.

LOVE WHAT YOU DO EVEN MORE

At JW Marriott®, treating guests exceptionally starts with the way
we treat our associates. Because we believe it takes people who genuinely love
what they do to create a truly extraordinary experience.

Here
at JW Marriott Marquis Dubai, we are looking for talented individuals, to join
our amazing family and in return we are able to offer you the following:

• An amazing career opportunity to not just work with us but open
  opportunities worldwide with our extensive portfolio of hotels.


• Learning opportunities with some of the best professionals the region has
  to offer.
• We aim to promote our associates within as soon as
  the opportunity arises, so we hope to see you progress your career in line
  with our training and promotion schedule.
• A competitive salary
  with excellent benefits which include accommodation, meals on duty,
  Transportation, and:
  • World class training and development, including
    leadership development.
  • Recognition programs.
  • Discounted
    accommodation in over 8,000 hotels all over the world. Yes, 8,000!
  
  
  • Discounted food & drink in all our restaurants and bars.
  
  
  • Discounts for your friends and family.
  • Unlimited career
    opportunities (Internationally and locally)
  • Medical and Life
    insurance
• Amazing support to ensure you have all the tools
  you require to complete your day-to-day tasks.

OUR
EXPECTATIONS FROM THE ROLE:

Job Summary:

The Director of Outside Catering Sales serves as the strategic leader
responsible for driving revenue growth, market expansion, and overall business
performance for the Outside Catering division at JW Marriott Marquis Dubai.
This role is accountable for developing and executing a comprehensive sales
strategy that positions the hotel as a market leader in the outside catering
sector while ensuring alignment with Marriott International’s brand standards,
service culture, and commercial objectives.

The Director leads all
proactive sales efforts, focusing on business development, client acquisition,
key account management, and revenue optimization across all catering segments.
Through strategic selling, relationship management, market intelligence,
and effective forecasting, the role ensures the achievement of annual revenue
goals while maximizing profitability and market share.

A critical
component of this position is the strong partnership and dotted-line
relationship with the hotel’s operational leadership teams, including Culinary,
Event Planning, Banquet Operations, Stewarding, and other event support
functions.

While the Director maintains full ownership of sales performance and customer
acquisition, the success of the Outside Catering business is highly dependent
on seamless collaboration with operations to ensure the successful planning,
execution, and delivery of events.

The Director acts as the commercial
voice of the customer while working closely with operational stakeholders
to evaluate event feasibility, resource allocation, service delivery standards,
and overall client satisfaction. This partnership ensures that all business
opportunities sold can be executed efficiently, profitably, and in accordance
with JW Marriott Marquis Dubai’s luxury service standards.

This role
provides overall leadership, coaching, and direction for the Outside Catering
Sales team, fostering a high-performing culture focused on accountability,
customer engagement, and revenue generation. The Director is responsible
for developing sales talent, establishing clear performance objectives, driving
productivity, and creating succession plans to support long-term business
success.

In addition, the Director is responsible for:

• Developing and executing the strategic business plan for Outside
  Catering.
• Identifying new market opportunities and emerging revenue
  streams.
• Driving proactive sales activities to grow market share
  and brand presence.
• Building and maintaining relationships with key
  corporate, government, social, and event industry clients.
• Leading
  pricing, negotiations, and commercial decision-making to maximize revenue
  and profitability.
• Delivering accurate business forecasts, pipeline
  management, and performance reporting.
• Collaborating closely
  with Operations leadership to ensure successful event execution and exceptional
  guest experiences.
• Monitoring market trends, competitive activity,
  and customer insights to inform business strategies.
• Ensuring all sales
  practices and customer interactions align with Marriott brand standards
  and service excellence expectations.

As the strategic business
leader of the department, the Director shares accountability with Operations
for the successful delivery of outside catering events and is expected
to maintain a highly visible presence throughout the customer journey -
from initial sales engagement through event execution and post-event
relationship management.

Ultimately, the Director of Outside Catering Sales is responsible for creating
a commercially driven, operationally aligned, and guest-focused catering
business that delivers sustainable revenue growth, exceptional

SCOPE / BUSINESS CONTEXT

• A Full-Time position based
  at JW Marriott Marquis Dubai.
• Number of Direct Reports – 3


• Titles of Direct Reports – Sales Manager, Assistant Sales Manager &
  Sales Executive – Outside Catering Sales

CANDIDATE
PROFILE

Experience:

• More than 5 years of Outside Catering Sales, Events Operations
  or Planning Experience
• More than 5 years of Experience Managing
  Others
• Marriott sales experience is desirable but not essential.


• Experience of selling in outside catering sales is essential.


• Fluent Arabic both oral and written is desirable but not essential.


• Handling outside catering operation is desirable but not essential.

Skills and Knowledge

• Oral
  Comprehension - The ability to listen to and understand information and ideas
  presented through spoken words and sentences.
• Customer and Personal
  Service - Knowledge of principles and processes for providing customer
  and personal services. This includes customer needs assessment, meeting quality
  standards for services, and evaluation of customer satisfaction.
• Basic
  Computer Skills - Using basic computer hardware and software (e.g., personal
  computers, word processing software, Internet browsers, etc.).


• Operating Procedures - Knowledge of Standard and Local Operating Procedures
  (SOPs and LSOPs) that apply to job.
• Analytical/Critical Thinking -
  The ability to gather and organize information using a logical and systematic
  process; recognize patterns and relationships in complex data; examine data
  to identify implications, problems and draw appropriate conclusions; generate
  alternative solutions to problems; evaluate strengths, weaknesses
  and consequences of alternative solutions and approaches to solving
  problems.
• Economics and Accounting - Knowledge of economic
  and accounting principles and practices, P&L statements, operating budgets,
  forecasting and scheduling, and the reporting of financial data.


• Management of Financial Resources - Determining how money will be spent
  to get the work done, and accounting for these expenditures.


• Administration and Management - Knowledge of business and management
  principles involved in strategic planning, resource allocation, human resources
  modeling, leadership technique, production methods, and coordination of people
  and resources.
• Number Facility - The ability to add, subtract,
  multiply, or divide quickly and correctly.
• Originality - The ability
  to come up with unusual or clever ideas about products, services or situations,
  or to develop creative ways to solve a problem.
• Applied Business
  Knowledge - Understanding market dynamics, enterprise level objectives
  and important aspects of Marriott’s business to accurately diagnose strengths
  and weaknesses, anticipate opportunities and risks, identify issues, and develop
  strategies and plans. Aligning individual and team actions with strategies
  and plans to drive business results.
• Mathematics - Using mathematics
  to solve problems.
• Personnel and Human Resources - Knowledge
  of principles and procedures for personnel recruitment, selection, training
  and development, compensation and benefits, labor relations and negotiation,
  and personnel information systems.

CORE WORK
ACTIVITIES

Strategic Planning
and Execution:

Develop and execute a comprehensive
strategy for outside catering operations, aligned with the business objectives
of the organization.

Lead the implementation of strategic initiatives
to ensure efficient and successful event management for outside catering
services.

Communication and Goal
Alignment:

Facilitate regular communication among all
stakeholders involved in outside catering operations, including catering teams,
vendors, and clients.

Ensure clear and consistent messaging
of departmental goals to drive desired outcomes and exceed client
expectations.

Performance Management
and Focus:

Identify key performance drivers for outside
catering success and maintain a strong focus on achieving operational
excellence.

Integrate departmental goals into operational plans, aligning
efforts with broader business strategies and objectives.

Market Analysis and Innovation:

Conduct
market research and analysis to stay informed about industry trends, competitor
offerings, and customer preferences in outside catering services.

Propose
innovative ideas and solutions to enhance the quality and competitiveness
of catering services, ensuring alignment with organizational goals.

Risk Management and Revenue Generation:

Collaborate with the catering team to anticipate and address potential risks
and challenges associated with catering events.

Encourage proactive
risk-taking to identify opportunities for revenue growth and enhance the overall
guest experience.

In joining Marriott Hotels, you join a portfolio
of brands with Marriott International. Be where you can do your
best work, begin your purpose, belong to
an amazing global team, and become the best version of you.

Marriott International is an equal opportunity employer. We believe
in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such
as disability and veteran status, or any other basis covered under applicable
law.

JW Marriott
is part of Marriott International's luxury portfolio and consists of more than
100 beautiful properties in gateway cities and distinctive resort locations
around the world. JW believes our associates come first.

Because if you’re happy, our guests will be happy. JW Marriott associates
are confident, innovative, genuine, intuitive, and carry on the legacy of
the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer
a work experience unlike any other, where you’ll be part of a community
and enjoy true camaraderie with a diverse group of co-workers. JW creates
opportunities for training, development, recognition and most importantly,
a place where you can pursue your passions in a luxury environment with a focus
on holistic well-being. Treating guests exceptionally starts with the way
we take care of our associates.

That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands
with Marriott International. Be where you can do your best work,​
begin your purpose, belong to an amazing global​ team,
and become the best version of you.