Director of Residences

JOB
SUMMARY

Implements high standards for all aspects of life-safety,
loss-prevention, unit owner identity, and privacy protection. Operates within
the constraints of the residences budget. Provides timely reporting of financial
performance and projections to the Board. Manages luxury condominium facilities
and all departments working within the building, including physical plant
with attention to protection of the investment and plans to increase its value
through superior care. Serves as a Liaison to Association shared services
Directors (e.g., Loss Prevention, Human Resources, Accounting, Housekeeping).

Develops and implements property-wide strategies that deliver products
and services to meet or exceed the needs and expectations of the brand’s target
customer and employees and provides a return on investment. Implements training
programs related to property management reinforcing constant quality service.
Continuously identifies and corrects building and service defects while
providing increase in value.

CANDIDATE PROFILE

Education and Experience

• 2-year
  degree from an accredited university in Business Administration, Hotel
  and Property Management, or related major; 4 years’ experience in the guest
  services, front desk, housekeeping, sales and marketing, management operations,
  or related professional area. Management license for Condominiums,
  as applicable.

OR

• 4-year bachelor's degree in Business
  Administration, Hotel and Property Management, or related major; 2 years’
  experience in the guest services, front desk, housekeeping, sales and marketing,
  management operations, or related professional area. Management license
  for Condominiums, as applicable.

Preferred:

• Previous Association management experience.

CORE
WORK ACTIVITIES

Managing Property
Operations

• Works with the Guidance team to develop
  an operational strategy that is aligned with the brand’s business strategy
  and leads its execution.
• Reviews Owner engagement survey and prepares
  yearly action plan comment cards, guest satisfaction results and other data
  to identify areas of improvement.
• Adheres to the four pillars
  of Operational excellence: Owner and employee engagement, financial excellence
  and Property Management
• Evaluates if the Operations Team meets service
  needs and provides feedback to the operations team.
• Participates
  in public space walk-throughs with Engineering and Housekeeping to ensure public
  space and back of the house areas are well maintained, and preventative
  maintenance processes are in place.
• Tours building on a regular basis
  speaking with associates, owners, and Board of Directors to understand business
  needs and assess operational opportunities.
• Works with team to put
  sustainable work processes and systems in place that support the execution
  of the strategy.
• Reviews reports and financial statements to determine
  whether the residential property is performing against the budget.


• Communicates a clear and consistent message regarding departmental goals
  to produce desired results.
• Manages luxury condominium facilities
  and all departments working within the building, including physical plant
  with attention to protection of the investment and plans to increase its value
  through superior care.
• Serves as a Liaison to Association shared
  services Directors (e.g., Loss Prevention, Human Resources, Accounting,
  Housekeeping).
• Identifies and corrects building and service defects
  while providing an increase in value.
• Implements high standards
  for all aspects of life safety, loss prevention, unit owner identity,
  and privacy protection.
• Maintains complete inventory of: Unit owners’
  information, parking and storage spaces, monthly Association common dues,
  Owners’ monthly/quarterly newsletter, hotel features, services, and hotel
  restaurant food concepts and information.
• Maintains complete knowledge
  of and complies with all hotel and residence policies
  and procedures.

Leading Operations
Teams

• Verify associates are treated fairly
  and equitably.
• Celebrates successes and officially recognizes
  the contributions of team members.
• Fosters associate commitment
  to providing excellent service, participating in daily stand-up meetings,
  and models desired service behaviors in all interactions with guests
  and employees.
• Develops and executes the necessary decisions to keep
  property moving forward toward achievement of goals.
• Implements
  training programs related to property management reinforcing constant quality
  service.

Managing Relationships with Property
Stakeholders

• Attends owners and Board meetings and provides
  monthly reports and financial statements to the Board of Directors.


• Establishes strong relationships with all owners and their Board
  of Directors to maintain a successful residential community.
• Promotes
  constructive collaboration through education, communication, and innovation.
  

Managing Profitability

• Works
  with direct reports to determine areas of concern and establish ways to improve
  the departments’ financial performance.
• Prepares and operates within
  the constraints of the residences’ annual budget.
• Identifies key
  drivers of business success and keeps leadership focused on the critical few
  to achieve results.
• Develops and implements property-wide strategies
  that deliver products and services to meet or exceed the needs and expectations
  of the brand’s target resident owner and employees and provides a return
  on investment.
• Provides timely reporting of financial performance
  and projections to the Board.
• Guides the Board on appropriate property
  management requirements and governance compliance.